Next — Local services in Great Britain

I ordered items in the usual way for collection from this store. I went to the store to collect my order on 22 October and it was very obvious from the small parcel I was handed that there was no way all my bulky items were inside. I requested the assistant check again at the back as I was items missing. She refused to check for my items in the storeroom. So I went straight to the till and the assistant checked my parcel and then called customer services who reordered my missing items to be delivered to my house free of charge as it was Next’s error!!!! I was told my refund would be made within the week!!!! I have never received my refund. It is now 35 days since my items were missing. I have been fighting for it ever since. I received a letter to complete to sign to confirm the missing items. I returned via return post. The letter informed me the items had been scanned so further enquiry was necessary.

I am absolutely appalled at the service I have received since. Four calls to customer services. Two emails detailing events. No refund. Has someone in Next Chester Coliseum signed for my items instead?. It’s the only explanation. I am so disappointed with the service I...

Very disappointed that what was delivered to Next at the Coliseum Cheshire Oaks was not what I ordered. After waiting an unacceptable amount of time the assistant told me that the order had not been received, another member of staff then said it was there. After another interminable wait to find that my order was wrong. I then asked for a refund to be told that I would have to wait till the items were sent back and recieved before the refund could be issued.i was very angry with the service...

Absolutely amazing service. Called in to return some sandals. Very helpful lady on the till called Angela sorted my return in no time with a few laughs along the way. I then returned to buy a suit jacket which wasn’t in stock at the time but the very helpful sales assistant sorted it out for me to pick up at another store. This was all at 5 mins before they closed when I know myself after being on your feet all day is hard work. Five star service....