Burger King — Restaurant in England

I attended the store and had the order written down and still have it. I read from the order bacon double cheese burger xl, 2 kids cheese burgers and a selection box and a bacon cheese burger. So reading it from the note I know I got it right. When I got home the order was wrong and it contained 2 double bacon cheeseburgers and 2 kids meals so no XL meal. I returned as I had to go to work and stated that the order was wrong. She looked at the receipt and then told me that i had asked for 2 small cheeseburgers which is untrue. The manager or shift supervisor didnt seem to be bothered and the girl went over to the supervisor and obviously told him what she thought had happened and then the supervisor came over and asked what I wanted and informed him that I wanted a bacon double cheeseburger xl as I had ordered originally. He asked if I had the other burger which I didn't as I rushed out as was now late for work and was not going to drive back to get it. He then said I would gave to pay which I had no choice. He didn't even ask me what had happened and didn't even say sorry, disgusting treatment. I have had macdonalds and when they have done the same I get an apology and replacement and sometimes extra. I don't appreciate being called a liar and being treated by staff and management in such a way. I will not be going back to the gollingham store and will only go to others if this is resolved. On top of that there was an elderly woman complaining at the counter that her order was wrong and the same girl told the customer not to shout at her which she was not at all. Just goes to show that it was not just me they were getting wrong orders with. I complained to customer services who were in agreement but could not do much as stores most stores...

Slow, incompetent, chaos. I had to wait 20 minutes just to make an order.

While waiting, I saw them give the wrong order out to someone else that was waiting. The guy had asked to keep his order in the heated area, as his bus wasn’t due for 10 minutes. They handed him a delivery bag, instead of his takeaway bag. I pointed that out, but they ignored me. It did slowly dawn on them later.

Finally, when I got to make order, I asked if I could get a bottle drink instead of the cup (seeing as i'd been waiting so long). To this I got a robotic response of, “they’re for delivery, it’s corporate policy”. At this point I'd had enough, so I asked for a refund. This took them another 5 minutes to get through that arduous task. I did point out it would be faster to just give me a bottle, but they stuck to their corporate policy guns.

Refund took two attempts to go through. Then when it finally did, the supervisor offered me a bottle. I just...

Well what an awful experience. Ordered our meals, while waiting my 4 year old daughter needed a wee. The 'manager' advised me the toilets were closed, I said she's 4 and about to wet herself and I was told ill have to wait and he will open them when he can. Had to ask again some minutes later, when another lady came and opened them for me in the end. Once our meals were ready I went to fill my drink, to find that there was barely any drinks available. It was only flavoured Fanta available, I advised the manager that I didn't like anything that was available (it was only flavoured Fanta available) and whether I could have a bottle of drink with my meal instead. £3 on top of my meal he wanted! Safe to say i paid for a meal that I didn't end up having a drink with because I was not paying an additional £3 for a small bottle of drink. Also asked for a plain cheeseburger children's meal, which wasn't plain amd came with...