Caffè Nero — Restaurant in England

Nice place to eat and drink browse the internet listen to music but there wooden seats should have a cushion on them to make them more comfortable to sit on all staff are friendly and nice but there is one lass in there the last time she served me she brought to my table my toasted teacake she place it right on the edge of the tables d it nearly fell off I got the impression that she did not want to severe me even tho I had done nothing things like this can put people off from going in there again I haven't said anything about it the other staff but I haven't forgotten it I just find it unsociable it costs nothing to be nice and say hi or hello there one lad in the and lass who are very sociable one broke say allright buddy to me it make u feel comfortable and it nice to be nice and friendly but unfortunately alot of people these days don't think like me if they did they would get alot more customers I would recommend the place to other people and nice cup of tea and chat sometime I get the impression from young girls they thinking to them selves if iam to nice the lad might think that iam coming onto him which am not but I doubt no y they think that way end of the day I would rather be liked rather...

Caffè Nero – Honest Feedback from a Loyal Customer (Middlesbrough Branch)

I don’t usually leave negative reviews — I genuinely prefer to highlight the positive. But after multiple disappointing experiences, I feel it’s time to speak up. I’ve been a loyal customer of Caffè Nero, and it’s the only café I choose to visit. Unfortunately, this recent visit was the final straw.

There is one European (not English) female staff member who consistently delivers excellent service — she’s professional, efficient, and clearly takes pride in her work. She’s the only reason I’ve held on this long. The rest of the staff, however, seem uninterested and dismissive. Any request beyond the usual is either ignored or treated as an inconvenience. It’s disheartening to be met with such indifference time and time again.

This particular branch in Middlesbrough is, unfortunately, the closest location to me — I don’t have the convenience of going to another branch. That makes this all the more frustrating. I truly hope management takes this feedback seriously, reviews it with transparency, and makes the necessary changes. Loyal customers...

Went to use the toilet but it was either locked or occupied, so I returned 5 minutes later and still found it locked. Checked with staff who handed me a key. (Why was there no clear signage). Key was to the disabled toilet which was dirty with the remnants of a soggy toilet roll on the sink, and no toilet paper in the dispenser. Returned the key to the staff and explained what I found and said I would go elsewhere but I was handed a large toilet roll for the dispenser and was expected to face the embarrassment of walking back through the busy cafe to the toilets. I declined. The staff member then took it herself but when we got to the disabled toilet she couldn't open the dispenser at which point a 2nd key materialised to open the unisex toilet. This again was not particularly clean but at least had a toilet roll! I accept the reasons why the toilets might need to be accessible by a key, but there should be clear signs AND there can be no excuse for the state of the toilet area which was clearly not being...