Cake Inn — Restaurant in England

Order#11871

This cake shop is a joke, has no professional sense and cant be trusted . Nothing on my order was done correctly. I ordered the cake for collection at 3.30 pm (06th Jan). At the shop, i was told it will take 30 mins more (printer issues) and the shop will deliver at my residence before 4.30. I clearly informed the shop representative the party is at 5 pm and cake should not be any later. At 4.30 pm, i called again to check and was told it will take another 30 mins. I called back at 5.30 as there was no update and nobody attended the call for 4 full rings.thereafter at close to 6 pm, the shops calls and tells the printer is still not working and the ordered cake is not available. They did not have/give any option other than sending one from the counter which was not even close to the one i ordered. The order was then sent in a delivery cab at 6.30 pm. They had no clue when it would reach my home as the cab wont take the call.

you guys wasted my kids birthday and made me look like fools before the guest waiting for your cake to arrive for more than 2.5 hours. The shop did not even cared to tell the truth and kept us on wait with no clue. There was no apology offered by the shop nor the courtesy to make a proper amend. I complained on email to customer care and nobody cared to respond.

Update after seeing owners response 👇🏼 The best you can do as a business is to say that reviewer is fake and not your customer. Should i upload the reciept or your message asking me to delete my review to prove my genuineness? The owner says that alternate solution was provided but doesnt say that it was provided 3 hours later when the party was almost through. The owners says no complain was made, then i would say you should be checking your emails regularly and concentrate on...

Cake Inn's Pista cake recently stole the show at a special occasion, and it wasn't just the delectable flavor that impressed. From the first interaction, the experience was exceptional.

A staff member, whose name I wish I could recall (perhaps Swas), took exceptional care in understanding the significance of the cake. She patiently listened to my requirements, offering suggestions and ensuring every detail was perfect for the celebration.

The Pista cake itself was a revelation. The rich, nutty flavor of the pistachios was perfectly balanced, and the cake itself was moist and delightful. It was clear that high-quality ingredients and meticulous preparation went into its creation.

Thanks to Cake Inn's Pista cake and the attentiveness of the staff member, a simple dessert became a memorable part of our special occasion. I wouldn't hesitate to recommend Cake Inn to anyone looking for a delicious and beautifully crafted cake, along with exceptional service.

07/08/2024 - Last minute order

They managed to whip up a stunning cake in an unbelievable 45 minutes! Huge thanks to the amazing baker - Zil, who made this happen.

Not only was the cake delicious, but their efficiency and willingness to go the extra mile were truly impressive. If you need a last-minute cake, this...

Thank you, Cake Inn and the staffs, you have just gained a loyal client. Seems like every cake I had from this shop had been made with love and care. I loved these cakes, as every cake I tried has its own unique test and flavour. Every time I felt like the cake just came out of the oven and presented to me. Me and my son enjoyed your cakes, he always asks me to get a cake from your shop on his way to school unfortunately, can’t afford it every day. Also, on my all order the staffs paid attention to every little detail as I explained to them, responded with so much kindness and made it exactly how I wanted. Keep it up guys like the way you are doing now, I am sure people won’t have to go to any other shop for their cake order. Thanks a lot.

Highly...