Kerala Hut — Restaurant in England

First time been to this Kerala Hut. First of all, the food was great and taste was good compare to other kerala restaurants. We were on the way to Birmingham from Norfolks. We stopped at this restaurant.

The reason I gave 1 star for the service is that, very poor customer service. Poor and unacceptable customer service😡, cant accpet when you dont greet the customer. When we (4 adults and 3 kids) walked in, none of the staff didn't greets us and not even bothered to ask how many you are? When there was a empty table with 6 chairs (previous customers plates were on the table) and I had to tell the staff could you please clear the table for us so that we can sit together. The cleanliness was poor. We had to wait longer for the food🤔. The customers came after us got the food even before us. My kids were ordered 2 Ghee roast (taste is really good), came so late after our food (adults).

I understand that there is lots of food deliveries coming in and out. But customer coming into the restaurant is more important. You have to treat with respect. When we ordered the coffee while we had the main course. When I asked the staff, they keep saying "its coming now", came after 30 mins when we finished the course.

I was so close walking off the restaurant due to the poor customer service. One staff should focus on the online deliveries and other staffs has to manage the restaurant customers. Poor customer service, people won't come back. I love my food especially kerala food. But i won't and never give any compromise on the customer service.

To the Kerala Hut Owners, you have to improve the customer service amd cleanliness. otherwise you will loose customers quick. This restaurant had the worst customer service I ever had in the uk so far. I have worked in fast food chain, and I know the stress and pressure. Very simple, clean as you go once the customer is gone and the table has to ready for the next customer. But this service is below par. I had to give the credit to chef, food was amazing. Next time, i will only order online and which you will get your order quick. Amazing food and poor poor poor customer service. I hope you will improve the customer...

Food is consistently good or above average. But unbelievably bad customer service on Thiruvonam day. We had bought 6 sadyas as take away on Uthradam (7/9/22) costing £14 each but when we reached home in Corby (45mins drive away) and when everyone sat for food, there were only 4 sadyas. We rang the restaurant and the person (named Tibin) who answered checked and accepted their mistake. They didn't have anyone to deliver the missing 2 sadyas to our home on that day. So, he gave us an option of collecting the 2 sadyas + 2 more sadyas as a compensation for the inconvenience caused and as travel expenses (It is a 1.5 to 2 hours up and down drive for us to collect the order) the next day (Thiruvonam). Tibin said just pop in and let the staff know about this and they would sort it out. We had no other option. So we agreed to that offer. The next day I rang them to let them know that I was coming to collect the order. Phone was constantly engaged. So I drove to the restaurant and I was dealt by another man and 2 waitresses who were very rude and denied their mistake. The man even accused me of lying and he sounded as if I was trying to get the food for free! They refused to give even the missing 2 sadyas, let alone the extra food promised as compensation. I asked if I could speak to the man I spoke to on the phone yesterday but, not to my surprise, they would not let me have a word with him. I felt really humiliated and frustrated about such a bad experience. After a while, one of the waitresses gave me a bag of some curries. I confirmed if everything was there in the bag and they said it was only the curries that were missing yesterday! So they did not give me rice for God's sake! I have never encountered such rude and ill-behaved staff in a restaurant ever in my life. Will never go back to this...

Kerala Hut, nestled on Wellingborough Road in Northampton, offers an authentic slice of South Indian cuisine that transports diners straight to the heart of Kerala. With a menu brimming with traditional dishes and a warm, inviting ambiance, it's a haven for those seeking genuine Kerala flavors.

The restaurant boasts a modern yet cozy interior, reflecting the rich cultural heritage of Kerala. The staff are attentive and knowledgeable, always ready to recommend dishes and ensure a pleasant dining experience. Whether you're a first-timer or a regular, the service consistently receives praises.

Kerala Hut's menu is a celebration of Kerala's culinary diversity. Signature dishes like the Beef Dry Fry, Chicken Dum Biriyani, and Chatti Choru are standout favorites. The Kanthari Kappa with Beef and Alfam Chicken Mandhi offer bold, spicy flavors that are both authentic and satisfying. Vegetarians can indulge in the Pothi Biriyani and various curries, each crafted with fresh ingredients and traditional spices.

Despite the high quality of food and generous portions, Kerala Hut maintains reasonable pricing, making it an excellent choice for both casual meals and special occasions. The restaurant also offers takeout and delivery services, ensuring that the taste of Kerala is accessible even at home.

For those in Northampton craving authentic Kerala cuisine, Kerala Hut stands out as a top destination. With its flavorful dishes, welcoming atmosphere, and exceptional service, it promises a dining experience that is both memorable...