Charcoal grill — Restaurant in England

The restaurant ambience makes you feel uncomfortable while being there. Sometimes the music they put is annoying. The customer service is a drawback here. I felt I'm not welcomed and the chefs do not smile to you. The food is tasty, especially the grills and this is why I gave 3 stars. The Shawarma wrap was ok but including cucumber as an ingredient ruined the taste. The cleanliness of the restaurants needs to be given attention properly by the restaurant's management. It says outside a "Lebanese Restaurant", but I'm sorry to tell that it is not!

Update: I took off one star from my rating. I recently went to this restaurant for a takeaway at 12:30 pm. The staff seemed not ready yet but they took my order which was a chicken shawerma platter. When I was waiting I looked at the grills area, I saw the staff cutting the shawerma but it seemed not fresh as if it was remaining from yesterday and its diameter was very thin. I was going to tell the staff member but I was in a hurry I didn't want to wait more. Unfortunately, when I tasted the shawerma afterwards, I got sure that it was not fresh. I would have appreciated the restaurant staff very much If he was clear to me that there was no fresh shawerma yet and leaves the decision to me from...

Came across this restaurant after the terrible Turkish place across the road (Istanbul Kitchen) let us down and could not fulfill our order.

Here, as a group of 8, we were treated with great care, with great service and mannerism from the employees. They catered to all our needs, and more.

We ordered the Platter for 2-3 people and the one for 5-7. These were huge and were truly exquisite. Food tasted great, not too salty and cooked very well. The rice and whole chicken here is very popular with the locals and the chef does an amazing job at preparing the food. The Falafel is out of this world, along with the kebabs, chicken and Chilli sauce. Pure Lebanese cuisine at its finest and authentic. This place can get busy. Do not expect a lavish 5* environment, but the food does not disappoint.

Suggested Improvements:

Hygiene must improve as we felt the place needs a refurbishment, with floors incredibly outdated and slippery tiles. At first I thought it was my footwear, but this was also confirmed by other members of my group.

Cheap and delicious. Great service, without a charge. How it should be. Will be returning if around...

Charcoal Grill has always been my spot since college days which I’m talking is since the very beginning of their opening days. Since then service, quality and portion sizes have dropped.

Whether this is because there’s new management or whatever, but personally I’m disappointed and let down. Prices have increased massively, understandable inflation everywhere but portion sizes have massively reduced.

Food is no longer fresh. It’s no longer that happy place to go to. They take ever so long to take your order and once you’re served they go hide in their little hut behind the counter or either stay at the back of the kitchen.

Coming today after their opening after their refurbishment which is amazing, I was only left further disappointed with the food. No longer fresh, rice tasted stale with an after taste, tad cold and meat was quite undercooked but flavour was nice.

Don’t think I’ll be returning which really upsets me.

New manager is also rude, a woman asked why they were closed during ramadan that they missed and he rudely responded “well as you can see we’ve refurbished” poor...