Coffee Beans Cafe — Restaurant in England

We popped in for some lunch and a drink at 13.50 today after reviewing your opening hours online and seeing that you were still open until 16.00.

Upon arriving we was told that the coffee shop was due close as it was closing time and we was not able to order any food but could potentially order a drink.

We found this a little strange as there was customers in the cafe and people wanting drinks and lunch. Staff members were wiping down, covering up food items at the front of the bakery so customers could not order and two members were leaving with their coats on. We were confused as your opening times stated until 16.00.

We was then advised we could have a coffee but no food. Unfortunately the coffees we ordered were not properly made, half a cup and very weak yet charged for a full cup? I feel this is due to a training issue around staff not knowing how to use the coffee machine properly.

Also, the staff that were left appeared really unhappy that we had arrived for a drink as I feel they wanted an early finish..Correct me if im wrong and if the shop actually closes at 2PM I think the opening times on the door and online needs to be changed or customers will become confused.

The area and tables were also really really dirty alongside the cups and cutlery. The cafe looked shabby and generally dirty with unpleasant staff.

Really dissapointed as Coffee Beans used to be a nice cafe it appears sadly its gone downhill and been a bit neglected... we will sadly not...

I came here once a few years ago and didn't like my cob, but as I have recently moved to the area I've decided to give it another go, especially as it's local to me and often seemed fairly busy, which had to be a good sign.

Popular with the elderly, it also has a lot of vegan options advertised for the young and hip.

Had a pastry with mash and gravy the first time, vegetarian breakfast the second. On both occasions the food was brought to me quickly and was hot. It tasted really good and with reasonable prices I will likely be coming back.

The place has your usual cafe look and feel, the staff always seems happy and friendly to each other and engaging with the customers, which is nice to see. Lovely service.

They have a kids' menu too, so I will be trying it out soon with my little ones, also massive bonus for me is the big pot of sugar at each table, as somebody who uses a lot in their tea, it saves me the embarrassment of asking for lots of sachets with every cupand getting weird looks, that alone has bought me over.

I would...

The food here was so good, although really let down by the service. When we arrived we were perfectly happy with the social distancing measures in place. We sat down and looked at the menu, then ordered two lattes a sprite and a breakfast and a hot baguette. The lady brought over the drinks with no tea spoons (had to go to the counter to get them) and no glass or cup for the sprite (back to the counter again) we then had to call her over to ask for some sugar packets and left the tray on our tiny table for two. When the food came she took the tray away, we were offered no sauces so had to go back to the counter and was told to wait (while my food was getting cold at the table) nobody checked back to see if our food was OK. I think this place is brilliant the food and coffee was excellent but it is greatly let down by the service! There were multiple servers so didn't seem like they were short staffed. More training needed for the front of...