We have been to Command House a few times and there has always been some kind of problem with either the food or service. The manager at the time asked us to return to prove that they are a good restaurant and would make up for the last bad experience. Thought we would give the restaurant one last chance but wished we never bothered! On Saturday I called to reserve a table, I was told that they only had 24 steaks delivered, so asked if they could reserve two fillets and they confirmed this would be fine. We arrived at the restaurant and ordered our food, usually there is an option for either wedges, chips or fries, they only had fries which is embarrassing tbh. Around 15 mins after ordering the waitress comes over and says they have no fillet steaks left (bearing in mind this is a Saturday night at 18:30), I told her that we reserved two fillet steaks over the phone. She then goes away to inform her manager, he then goes to another table to let them know there aren't any fillet steaks left so we could have them. The waitress then told us there are two fillet steaks we can have but they haven't got enough mushrooms! So offered the battered mushroom as a supplement, I said this would be fine. The meals arrived, I put one of the mushrooms in my mouth and had to spit it out! It was frozen in the middle! I called the manager over and asked him to touch the mushroom to show it was still frozen. He was apologetic and said he would do something about the bill. When we received the receipt we were told that the fillet steak had been removed but we already used a discount on the meal. The receipt didn't look right but couldn't work it out with the manager hovering so we just paid the bill. When I got home I calculated the bill and realized only £2.50 had been deducted! I would have have kept this review to myself but that has made me feel so annoyed and fuming! Can not believe a restaurant doesn't have enough chips, wedges, mushrooms and steaks. And I could have been made ill if I had swallowed that frozen mushroom. I completely agree with some of the other reviews, service is slow and food comes out cold. Have no idea what their doing in that kitchen! Is a shame as the place could have good potential.