Cordero Lounge — Restaurant in England

Booked this location for a large party (14) people for brunch Sunday. Overall a concistent experience for other locations of the Lounges.

Food/Drink: Ordered the Miami Brunch with the Honey Comb Iced latte. My latte was so good, i wanted another! Pros: All coffee drinks were lovely. The Miami Brunch was extremely tasty and a generous portion. Cons: My only issue food wise with my selection was the 2.50 upcharge for 4 small bites of chorizo. I think that the cost most certainly did warrant the portion. The eggs benedict's hollandaise was lackluster.

-Service: considering you're encouraged to order from the app, you might not be expecting a ton of service. Pros: With notice of being stuck in weekend market parking traffic the staff held our table an extra 10 mins. All food and drinks arrived within 15 minutes of ordering (around10:30am). Cons: Everyone wanted waterso we had to get up and go downstairs to find someone to request a pitcher for our large party so as to not be up and down. Similarly we had to request additional flatware and napkins (as the napkins were oddly cocktail napking, tiny and thing).

Overall a solid experience with minimal hiccups. Considering we were a large party during brunch, we had an enjoyable experience....

Our experience started off ok, the team were very accommodating to pull some tables together to fit a group of 12 (inc. 4 small children). Sadly, from this point it went severely downhill.

The drinks arrived after 20minutes, and after waiting 45 minutes for the food to arrive - we asked a server how much longer the food was going to take. We were told it would be another 10-15 minutes but that it might take longer. No apology, no proactive communication re: the delays, no consideration that we had small children who were clearly hungry.

We explained to the Manager that we'd been waiting for 55 minutes (at this point) for our food, he suggested the food was on the way and about to leave the kitchen. However, upon further discussion, it turned out that there was in fact another 5-10 minute delay - at which point we cancelled the order and asked for a refund.

While I accept that staff shortages happen, the lack of communication or empathy from the service team really only exasperated the situation and made an already frustrating situation even worse.

A real shame to have ruined what should have been an enjoyable...

Dreadful, avoid this place if you want an even passable breakfast. Clearly nothing here is made on site, mushrooms from a tin, which is not necessarily a bad thing, I quite like them but they were stone cold. How can you, I assume, microwave mushrooms and them be stone cold?! Sausage was warm but very pale, bacon cold, egg overcooked and sat on the toast which was oily and soggy as a result. Even cheap hash browns which were soggy. Pancakes clearly not made on site, which is fair, not all restaurants have the facilities, maybe don't out them on the menu? Or at the very least get a decent maple syrup, the one used here seemed pretty cheap. Server, although read told us what our drinks were, gave us the wrong ones. This is a really nice space and has s lot of potential, but if this is what's on offer for breakfast, we'll not be returning to try the extra large lunch/dinner menu. There are a lot of good eateries in and around Frome now, this is sadly not...