Costa Coffee — Restaurant in England

By far the worst Costa Coffee I have been to, I ordered 2 Lattes an ice Latte and a salted caramel Crunch.

The two hot drinks tasted up to standard made by Shannon. The two cold drinks just tasted like milk. That I can deal with as not everyone knows how to make an ice coffee very well.

I got 2 “hot” chicken Fajita Wraps. I’ve ordered these before from various Costas around London and have never experience customer service this appalling.

The fajita wraps were not cooked through still cold in the middle! I know they’re put on a timer and the only reasonable explanation to why they was cold is your supervisor mustn’t have been following procedures and took the wraps out early. This might not be the case and he may have left them in for the correct time but the bottom line is the food was still cold. I would suggest either product recall or training your “supervisor” on correct procedures.

I took 1 bite of the Wrap and told them it was still cold in the middle. Considering the chicken is being reheated in the first place, it is level 1 food hygiene to know you shouldn’t reheat chicken TWICE!

I did not make a scene I calmly explained to Kalum (Supervisor) you should not reheat Chicken twice he and Beth W then started Arguing the point that it’s fine to reheat chicken Twice. Raising there voices to me I calmly just asked for a refund. Then was asked to leave by Kalum after I sat back down he shouted it from across the room causing a scene. I will be calling the Manager/Franchise Owner tomorrow as this is not at all to the standard of a big...

I pop in here quite often and it's a lovely place for catching up with friends, the coffee is better than many other coffee shops in Shaftesbury and the people who work here are very friendly and good to have a chat with. I've been coming here for a while and to this day I can't find anywhere that does a better caramel latte! The chicken and bacon toasties are to die for and the cake is normally pretty good too. The cafe can get busy sometimes with tourists and the general people of Shaftesbury, but at the right times it's quite quiet and a nice place to relax. It's kept clean and it's clear the people who work here care about what...

We popped in for a coffee while we were visiting this lovely town. We would normally visit a local coffee shop rather than a big chain but we had some gift vouchers to use so visited this Costa.

Surprisingly it felt like a little local cafe rather than the major chain that it is and the coffee was lovely. It was quite busy and the people all seemed local and to know each other so it had a really nice cosy feel to it.

The member of staff in the shop was a really friendly guy and was on his own while we were there but he managed everything really well, serving and clearing tables very efficiently.

It was clean and tidy, and...