Costa Coffee — Restaurant in England

Date of Visit: Friday at 9 am

I recently visited Costa Coffee on a Friday morning at 9 am and had a somewhat mixed experience. While the hot chocolate and pain au raisin I ordered were delightful, the overall visit was dampened by a few shortcomings.

The highlights of my visit were undoubtedly the delicious hot chocolate and the scrumptious pain au raisin. Both items were prepared to perfection, and they provided a delightful start to my day.

However, I must admit that the ambiance of the place left much to be desired. The majority of the tables were dirty, which was a bit off-putting. I did inform the staff, but given the limited number of employees present, it was understandable that they couldn't address the issue immediately.

Speaking of staff, there were only two employees working during my visit, which seemed inadequate for the number of customers present. As a result, the service was a bit slow, and the workload on the staff was evident. Despite their efforts, they were unable to keep up with all the tasks efficiently.

It would be beneficial for Costa Coffee to consider increasing the staff during peak hours to maintain a cleaner environment and provide faster service.

Despite these downsides, I found the staff to be friendly and accommodating. They handled the situation as best they could under the circumstances, and their positive attitude was appreciated.

In conclusion, my visit to Costa Coffee on this particular Friday morning was a mixed bag. The hot chocolate and pain au raisin were undeniably delicious, but the cleanliness of the tables and the limited staffing impacted the overall experience. I hope that the management takes customer feedback seriously and works to address these issues to provide a more enjoyable experience for all patrons.

Note: Keep in mind that experiences at cafes can vary, so I encourage others to give Costa Coffee a try and form their...

I always use Costa but never again will I use this one in Southend. Utter chaos is the only way to describe this one. Two elderly ladies in front of me were trying to place an order & the girl behind the counter wouldn't serve them until they gave her their names, addresses & phone numbers. They couldn't understand why & the server wasn't very clear as to why they had to do it. I explained to them it was for track & trace as they didn't have smart phones. They then understood & gave their details. That took nearly 10 minutes. By this time the queue was back to the door. Then I scanned the nhs poster. The server then asked for my details & I said I'd already scanned the nhs poster & was told to do it again as she hadn't witnessed it. Told her that she'd have to believe me or I would leave. From second in the queue it took me 15 minutes to get my order. Never been like this in either of my local Costas or any other Costa I...

Saturday morning, visited Costa Coffee, and while the ambiance and aroma were delightful, my experience came with a humorous twist. The barista served my Americano in a mug that had seen better days—let's just say it looked like it had survived a barista boot camp! The handle was precariously hanging on, and there was a charming little crack that allowed for an impromptu game of "guess where the coffee will leak from next."

On the bright side, it added an element of surprise to my morning routine, and I must admit, it made me appreciate the sturdiness of my home mugs more. However, I believe Costa can elevate the coffee experience by ensuring all mugs are fully intact. After all, coffee is meant to perk us up, not test our reflexes!

In all seriousness, the coffee was excellent as always, but let's leave the "character mugs" to the antique shops. Looking forward to my next visit—with a more solid...