Crema Coffee House — Restaurant in England

LISTEN TO YOUR CUSTOMERS.

At first glance I thought I'd found a little gem to take 5 and get a much needed caffeine boost. I left with spiraling blood pressure and a sudden urge for something far stronger than caffeine. I ordered a caramel slice, after a tiny nibble I realised the short bread had been cunningly replaced with gravel, I can only imagine they have some referral scheme in place with a local dentist. (It turns out it was gluten free, that is not an excuse for using surplus grit as a polenta substitute) Being quite partial to my enamel I kindly informed the waitress I couldn't eat this. When paying I made it clear I wouldn't be prepared to pay for the slice, the waitress grunted and gave me a peculiar look. Essentially I was told I had to pay and said slice actually tasted lovely. At that point the manager informed me it was wasteful as I was the second customer to complain about it today.... I could feel the vein In my forehead beginning to pulsate. Again I pointed out it was inedible as it contained large chunks, to which the manager seemed rather embarrassed and finally backed down. I'd like to emphasise the issue I have is not with the cake, but the terrible customer service and the inability to take customer feedback on board.

I only gave it 2 stars as the...

Fantastic Coffee Spot in the Heart of Helmsley!

Creama Coffee is an absolute gem in Helmsley. If you’re a coffee lover, this place is a must-visit. Their coffee beans are top-notch — rich, aromatic, with beautifully balanced flavor notes and, thankfully, not too acidic. You can tell they care about the quality of their roast.

I tried both the latte and the flat white — while the latte was smooth and enjoyable, the flat white really stood out. It had a bolder character with deep, strong coffee and roast notes that still remained smooth on the palate. One of the best I’ve had in the area.

They also offer oat milk, which was really, really good — creamy and complemented the espresso perfectly without overpowering the taste.

Only small downside: I wouldn’t recommend the chai if you’re used to traditional Indian-style chai. It’s more of a Western take, so fellow Asians or chai purists might find it lacking in spice and depth.

That said, for coffee alone, Creama is absolutely worth the stop. Great vibe, lovely staff, and serious about...

We went in here simply because our favourite cafe was closed, we went in and the young lad said we were just in time as food can only be ordered until 3pm, he asked what we wanted, I said we don't know we've only just walked through the door and not seen a menu. We sat down and ordered two paninis and two teas, a couple came in three minutes after us but were told they couldn't order a sausage sandwich as it was after 3pm, what a way to run a business. We felt like we were in the way just being there to be honest, the staff looked like they just wanted to go home. The food was ok, but the side salad was very small i.e.half a cherry tomato and a few mixed leaves, and a few crisps, the price was to high for what we got, a poor experience all round, in hind sight I wish we had been 5 mins later getting there as could...