Domino's Pizza - Amersham — Restaurant in England

made online order. waited just over 55 minutes and then called branch for update as tracker was showing that the delivery had not left the branch.

I was advised that they were busy and my food would be with me shortly.

10 minutes later the food arrives and both pizzas are cold to touch..so cold they were starting to go rigid!.

I called the branch and the same woman whom I spoke with earlier offered an apology..

what I fail to understand is the shops attitude towards this !..when first called I was dismissed off hand and was basically advised the be patient and was told I ordered my food at lunchtime which was a busy period !..really ?..remind me never to order food at lunchtime again !

I did not call them to say I was bored of watching the minutes pass....I called because I was concerned that I would get cold pizzas...and that's exactly what I got !..it is not always about just the time and surely a basic requirement is that the should be to provided hot and fresh?.

its no good the branch offering a refund as in this case , as It is not solely about the money!. yes I took the refund ( still not refunded by the way) but I would have rather not been forced to call them twice and not have to complain about food which was not fresh or edible!..I was obviously willing to pay for a hot pizza or otherwise I would have made a sandwich!

poor service, and a poor attitude from the staff on the phone.

Remember, don't you dare think about ordering food at lunchtime unless you are prepared to have cold hard pizza!....if they cannot provide a decent lunchtime service I dread to think what a weekend evening is like !

hire more staff, buy more bikes....hire a donkey!..do anything to make it work!

not about time or money...just provide a fit for purpose service or don't offer one !..Pizza Hut is on the same high street and does not offer a delivery service to my road....maybe this is the...

Disappointing Experience with Poorly Cooked Pizza and Rude Service

Today I ordered two pizzas and a side from Domino's Pizza in Amersham, but the pizzas were undercooked. I called the store to request properly cooked replacements, which they did send, and I returned the leftover pizzas.

However, the situation took a turn for the worse when the store manager, Raj, called us and behaved extremely rudely. He accused us of trying to get free food always and also order cheap pizzas (mentioning £3.99 pizzas, which we never did). I asked him to provide proof of any previous returns or orders of £3.99 pizzas, but he couldn't. His attitude was unprofessional and disrespectful, making baseless accusations rather than addressing the quality issue.

For anyone considering Domino's Pizza in Amersham, beware of poor-quality food and rude staff. They clearly don’t know how to handle customer concerns properly.

I would strongly advise against ordering from...

Personally, I feel that Domino's have got to the point in their business where they could not care about QC and customer satisfaction, because they adopted the WHO GIVES A F**K policy. I used to order pizza from them at least once a week in the early days but now, steer well clear because the quality have gone right out the door. Take it from me, if you can get your local Domino's to deliver a nice hot steamy pizza within a realistic time period, where the toppings are not still raw, and where the base has not been subject to overnight freezing then your doing well. Plus, if your pizza arrives less than steamy hot, then you have been subject to their last on the list delivery system, where you were sadly last in the chain of deliveries. Personally, I don't purchase pizza from these people anymore due to the above issues and as such, would offer an air of warning to...