Domino's Pizza - Aylesbury - Cambridge Street — Restaurant in England

So I ordered a few backs over the dominos app and the food that arrived was shocking there where almost no ingredients on it other then cheese I was missing my potato wedges and the chicken was very dry and cold. So I rung them up and they apologised for the inconvenience and they said I could have my order re delivered at this point it’s 8 o clock at night and I ordered this for my little brother who’s 6 so I asked them not to bother, could I have the free meal another night. They said fine they would processes it through the system.

Last night I attempted to claim the free order however whenever I called I was put on hold for 15 minutes and gave them the details the lady over the phone asked me a few weeks ago and they said it wasn’t on the system.

Not only that I asked the guy over the phone who said his name was M or em to speak to his manager but he said there wasn’t one there running the shop as she went home. I’ve worked in retail for almost 5 years now and there is always at least a duty manager there. She’s either being lazy or just a bad manager who doesn’t provide good customer service. She’s probably the reason this place has only 1 star reviews

Can someone from head office please secretly order from here or at least...

We don’t go Dominos usually, we are More Pizza Hut customers but after a long time, we thought we will try here and shouldn’t have bothered.

I got there on time and saw on the screen that my order was ready, I wasn’t seen to in 10 minutes and it wasn’t exactly busy either and after waiting, I saw that my name went off the screen and I was wondering why when I hadn’t collected yet? After I was seen to, I said my name and a different order under a different name was given to me. After I said this isn’t my order, they had to go back 2 times to get it which I found shocking.

I ordered online with the meal which includes a 500ml Normal Coke which I paid 15p extra. They handed me a Coke Zero and I said I ordered a normal Coke in which they told me they don’t have Classic Coke in stock. I asked why is it showing in stock then and having the option to add it. They didn’t apologise and just said we have a Coke Zero and Diet Coke, which I don’t drink. I took the Coke Zero and no option of gesture of goodwill for the mix up.

Absolutely shocking customer service and the pizza was not the best either. I will stick to...

Appalling service Ordered Pizzas for the kids as a treat as it was one of those days. App stated that the pizzas had been delivered at 4:55pm but no pizzas were evident. Rank at 5:05pm to be told (after calling the driver) that he was 5 minutes off. At 5:20pm still no pizza so called again, same story, he was 5 minutes off. At 5:40pm, still not there but this time they could not get a hold of the driver. At 6:00pm I rang again to be told by someone new that the driver had just left, and they could not call them as that would be illegal since he was driving. Asked why it was possible to call before and not now and the person intimated that the others had been lying. When the driver arrived, he confirmed that he had just left. So an hour full of lies.

On arrival the pizzas were warm and not cold backing up the fact that the driver had just left and that the pizzas have been recently made. Side orders were cold though.

Pizzas were fine, service appalling, constant lying all over the place. Just do not bother with this...