Floral Hall and Cafe — Restaurant in England

My wife and I regularly go to the monthly cinema day, which we enjoy very much. To have this sort of venue locally is very important to the local community. Sadly we have found today, that the doors should be open at 2.30pm , as advertised, but people were queuing outside at 2.40pm. When the doors were eventually opened, we found a couple of seats, the went to get two cups of tea, and a free biscuit per cup. The lady issuing the tea seemed to be totalling unorganised. She served from two tables, one with the cups and tea urn on, and another with milk/ sugar etc. The problem being that people putting milk/ sugar in their tea, were in the way of people wanting to order theirs. She had very little change, and people had to go and get change to be served. She offered no biscuit with the drinks, and indeed hadn't got them out of the packets, as she hadn't got a plate !!!! Was asked to call back later !!!! Surely , all this should be organised, prior to doors opening. Its not "rocket science" Why are the ice creams , which are sold at the intermission sold from behind a curtain, up some steps, near the ladies toilet ??? There is plenty of room in the cinema area, for a table selling ice cream, all on one level for the elderly, who in some cases may have trouble climbing stairs. A re-think on these issues is...

Beware of staying longer than 3 Hours!!

Been there a few times. Don’t think I’ll be going back. Staff have always been pleasant, not quite so helpful though. Food has always taken over 40 mins to be delivered, just letting a customer know BEFORE they order that there is an extended wait for food would be nice. When food is delivered sometimes salads are warm but chips are cold. Branded drinks are not UK standard so ingredients can vary from what people might be used too.

Also, the car park is managed by a company called Highview Parking and if you do happen to stay any longer then the EXACT 3hrs then expect a HUGE charge.

I thought I would be charged the East Riding Council charge rate of £20 when I realised we got back late. It doesn’t matter if its 6 mins over or 46 mins over, they WILL charge you! Floral Hall seem to be happy to allow this company to charge the highest tier possible of £90! The Parking company will post the charge out with early pay discount and even that’s at the higher rate of £40! They will also add admin charges to any way that you pay this charge.

This is the main reason why I will no longer be spending any money at the...

While I personally thought this was a lovely place to stop off while out with the dogs and would have give a 5 star review until today. An elderly man on a mobility scooter got off and very slowly & painfully made his way to the door, I couldn't even offer any assistance as I had my dogs with me and couldn't leave them at the table by themselves Admittedly it was the exit door and he was told by a member of staff that he needed to go to the entrance door to sign in and did he have a mask, which he did not. While I fully understand the reasons for this, why could the staff member not offer to take his details and sign in for him. The gentleman very slowly & painfully made his way back to his mobility scooter. My husband came out with our drinks, put the tray on the table and offered to go and get his order for him but the gentleman politely declined, probably due to pride. Again I do fully understand and adhere to the rules in place at this time but surely the staff should be more helpful to those who are less fortunate, they themselves may one day be in the position as that old gentleman. Let's hope someone is more helpful and compassionate than they...