Gert & Henrys — Restaurant in England

What a lovely looking building, visited York on sunday 16th. After a long walk around seeing some lovely buildings we stumbled across this place. We fancied a lovely roast dinner. A sign at the door saying sorry we are full. So we decided to try again later (thinking this place must be the place with popular demand to eat. After walking around more the sign was still out. So i called in and asked about how long for a table of two. My luck was in. The guy on the bar said 20 mins. Then a lady came over and said we have one now. Wow. I was excited and hungry and ready for a good roast dinner by this point. We got taken to the table. Didn't seem busy which was odd with a sign saying full. The larger selection was poor. Myself and partner looked at the menu but we already knew we wanted a roast dinner. So we went with that and two chardonnay wines. The wine arrived small. Never got asked on size. Then after a short while the roast beef came out with a flat cheap bought Yorkshire pudding and beef swimming in gravy. Presentation was poor. Then followed a metal dish with carrots roast potatoes and broccoli. 4 little roast potatoes and two broccoli stems each and about 6 carrots each. Where's the rest? I was told stuffing was with the dinner didnt get any. The beef was ok. Nothing to scream about. The whole meal was bland and boring big time. I asked for mint sauce. Never came. No check back was given on the food or when paying either. If that's the poor standard of roast served, i wouldn't bother and go else where. Awful roast. Left still hungry. And felt robbed. Two roasts two small wines £35. Left me and my partner very...

Visited Gert & Henry’s today after several years away from York. This used to be a regular stop when passing through the city.

Upon entering with a friend, we were abruptly instructed to “wait there, WAIT THERE!” by the man behind the bar/till. Such treatment felt patronising, as if we were schoolchildren.

Once seated, we received prompt service, and our food was delivered quickly. We ordered scones and tea, and the scones were perfectly cooked. However, it was disappointing that such a charming venue in a prime location used cheap plastic packets for strawberry jam with their cream teas. Investing in bulk jam jars and serving the jam in nice dishes would significantly enhance the experience. Also, using metal tea pots/milk pots gives a real caf feel - a few quid invested in some nice china will see some proper return on investment + some.

While enjoying our cream teas, we noticed the same man behind the bar repeatedly barking “wait” at every customer who entered, without any greeting or pleasantries. This behaviour became monotonous and was quite rude.

On a positive note, the young girl who served us was delightful and deserves recognition.

At £5.95 for a cream tea, the price is very reasonable. Given the central location, the establishment could afford to charge a bit more and provide a higher...

This wasn't the best experience for us. We were passing by and were drawn in by the authentic charm of the exterior and the specials board which had mussels in a white wine or tomato sauce. We were shown to a table upstairs and once seated we realised how cold the place was, even though we had a radiator close by, it was barely warm. Almost everyone had their coats or jackets on. We ordered the potato, leek and carrot soup which was really thick but not a great flavour and its dark lumpy appearance was a bit off putting. Second course I had the mussels in tomato sauce. The first few were not very warm but i thought this was because they had been sitting for a while, the next few were warmer but further down they were hardly even warm. I sent it back since they hadnt been heated properly. After the mediocre soup this really spoiled the meal for me. My husband had steak sandwiches and they were just ok. The meat was warm and tender but the bread was somewhat soggy. The guys serving were friendly enough and the mussels were removed from the bill but with so many fantastic places to eat in York, they need to up their game. I would not return to this restaurant and neither would i recommend. Cold and draughty atmosphere and well below average standard of food, i would...