Harvester Pride Park Derby — Restaurant in England

Very disappointing service from Duty manager Sue.

We arrived at the restaurant for our 6pm booking but didn’t get our food until gone 7.30pm. After waiting an hour I asked Sue where our food was, she said she’d check, she came back 5 minutes later to say ‘they were waiting for chickens but no-one let them know’ I’m not sure what this means but she said the food would be just a couple of minutes longer but it still hadn’t arrived after ten minutes. Everyone around us that had arrived after us got their meals so I assume our order was lost. When the food finally came it was nice, although some of the sides were cold but the problem is after waiting well over an hour we’d pretty much demolished the salad bar and weren’t hungry. I ended up asking for a takeaway box for mine. When it came to paying the bill we asked if anything could be reduced, the waitress didn’t even have to ask why, said she would speak to her manager Sue but there was no apology. She came back and said she could remove the 2 refillable drinks from the bill meaning only 2 of us would get a reduction, we explained that we weren’t really happy with this and she said we’d need to speak to Sue which we said we’d like to. Sue came over looking very annoyed that we’d dared to ask. I explained the situation and she looked at me blankly until I politely asked if there was anything else she could do considering we’d all had to wait a very long time abs it had ruined our meal. We’d order more drinks than planned due to the wait so any of those could have been comped, we weren’t looking for a major reduction but she said she wouldn’t be doing anything further abs that’s that. Again there was no apology, no friendliness and quite frankly she was rude and patronising. I rarely leave negative reviews as you can see from my history and it’s not even the lack of reduction that bothered me it was her attitude and lack of any sort of apology that our meal had been ruined and we’d had to spend more money on extra drinks due to the time we were stuck...

We arrived at our booking, admittedly 30 minutes early. The restaurant was far from full. We explained we were early and apologised. The host lady was nice enough, saying she would see if she could seat us early (again, the restaurant was not overly busy. A few tables full, including one large family birthday of 10 or so people, who arrived just before us) Then the 'manager' sue came. Complained LOUDLY and RUDELY in front of us that we were half an hour early and then stormed off. We should have walked out then and there. The host seated us at an empty table anyway, and we ordered drinks. Our orders were taken promptly, but that was the last thing that was prompt. With no warning, we were waiting an HOUR for our food from placing the order. No updates, and the only apology came when the food was finally delivered to our table. We ordered the classic burger, halloumi skewers and a kids chicken Goujons.

The table we were at was swarmed by fruit flies. My husband killed 7 with a napkin in the space of 10 minutes. He then sat that the window was full of dozens of dead flies. We mentioned this to the server who said there was nothing they could do about it.

When the food arrived, I was massively disappointed. Nearly £16 for ONE very dry, halloumi skewer with a texture like rubber, a stale pitta, a small portion of undercooked chips and some coleslaw .... Which is available on the salad bar anyway. This meal was NOT worth the money.

After the attitude of duty manger Sue at our arrival, we didn't dare complain, and so paid and left. We will never be returning to a Harvester,...

Come here for the football, charged me £5 to park the car even though we were drinking and eating here.

We asked for a table for 6 and said only a table for 4 so my two sons 10 & 12 had sandwiches outside seeing as they couldn’t accommodate us all.

They asked them not to eat on site even though they were drinking and eating crisps purchased from the Pub “petty if you ask me”.

The whole time we were sat at the table to eat there was plenty of tables available to accommodate us all but clearly didn’t want to be accommodating. I wasn’t impressed at all with the service as we had kids with us and we are a quiet bunch. There was literally about 10 people in the pub altogether so being more accommodating wasn’t much to ask.

The staff at the Bar were lovely and nice but it went down hill when we wanted to eat if you ask me.

Between us 3 adults we’ve spent a fortune in here today with drinks and food and wasn’t nice to see the restaurant empty with plenty of seats to offer. My boys had to go without hence why they reverted to their sandwiches in the car that were meant for the journey home.

I am not one for complaining but it’s warranted completely especially when between us 3 adults we’ve spent £120+. We was definitely treated differently with us being from Cardiff and our money is as good as anyone else’s.

Really...