Seven — Restaurant in England

discretionary | dis·​cre·​tion·​ary definition: left to individual choice or judgment : exercised at one's own discretion

This should be emphasised at your next staff meeting.

We came a few days ago and placed our order, 45m-1hr until our food arrives after asking for a while. Drinks took their time too.

When it came to paying the bill, we decided to take the discretionary service charge off as we thought that we didn't have the usual decent service and took ages to get the food.

We went back to our table to get money and when we returned back to the till, we can see the waitress having a meltdown and showing anger towards something (which we didn't realise was us), it is only when one of her colleagues said "shh they're behind you", did I realise that we had severely upset the waitress by removing the service charge. However a discretionary service charge should not be expected, so the waitress shouldn't get upset.

Furthermore, we gave the waitress £20 too much and noticed it when she was counting it. After saying "Sorry did I give you too much" she shoved the £20 notes back into my direction, without looking and gave us major attitude for the next few minutes we were there. She even came back to the table and angrily put 45p change on to the table and walked off.

The manager was nothing but nice throughout, just wish she was the one waiting on our table.

I've been to Seven many times over the last few years, but this was definetly my last time.

Sincerest apologies to the waitress to whom got overly upset regarding removing a service charge and for me being a major nuisance to her day by asking for £20 note that we had accidentally given to her, back. Please don't let this upset you further.

Food was good but service, just at the end, let the entire thing down. 2-stars is only for the manager and because the food was nice....

This was our first time at Severn, it was a great first experience. Will be returning.

Atmosphere/Building/Decor: The inside of restaurant/bar was decorated impeccably. Very modern and tasteful and an enjoyable space to dine in. Smart, casual and classy vibes.

Food: We went on a Sunday, which had the option of a Sunday roast or other options if you don’t fancy a roast dinner. All food looked really well presented. I had the crispy beef salad, which was one of the best salads I have ever eaten, moreover some of the nicest food I’ve ever eaten. There were lots of options on the menu, lots I would like to try. Plenty of veggie options and vegan options also. The dessert menu is fantastic, I had trouble choosing one as I wanted them all. I had the pistachio and almond torte, which was as described- the dessert was quite large though and I would have been happy with half the portion I received. Not a complaint, more of a suggestion. Great side dish options also. Next time I visit, I’m trying some of the starters they had, which were varied and would be something on there that most people would like.

Drinks: lots of drink selection available. The cocktail menu is small, but has the classics on. Great selection of wines, beers and soft drinks also.

Price: reasonably priced considering the standard of food, definitely worth the money. 3 drinks (inc alcohol), 2 mains and 1 dessert cost us roughly £55.

Service: shout out to the lady who served us. Well presented and polite (I think her name was Tabitha). Other severs were really welcoming and friendly also. Attentive service, but not overbearing. All in all great service. Speed of service was...

Unfortunately my visit was not that pleasant. Me and my colleagues planned to have work lunch therefore booked the table and meals a month in advance. When we got there we were sat at the table but then waited very long time for out starters to come. After we finished the starters, we needed to wait for our mains. When our mains came we found out that the menu has been changed and they no longer serve one of the dishes. Instead of informing us about it in advance and asking if we are ok with it, they just brought out the new option. Unfortunately I could not have it as it was spicy and I don't tolerate spices. I sent it back and was happy to hear that I am able to choose something else from the menu, however, I was told to choose something that is cooked quickly. Before ordering I needed to ask which dishes are cooked quickly as I don't know how long it takes to cook them. After we finished our mains we were disappointed to find out that it will take another 15 minutes for our deserts to be served. Needles to say at that time we were there for about 2 h and could see that quite few people who came in when we were sat down had already finished their meals. We cancelled our order for deserts as we needed to return back to work. Very disappointed for all service. I would assume that the pre-order table with meals would be much better organized. We got excuse that it's very busy and that is the reason for delays, however, that does not explain why pre booked table gets served after people who have come in from the street. Don't think we will be using this place again...