Heidi — Restaurant in England

This story begins with me being on a school trip from the Czech republic to England. On our last day we visited Windsor and we had free time to walk around, i decided to get coffe and walked into here and ordered an iced Americano, i was previously in much distress and just overwhelmed because I'm autistic and i was on the verge on crying, i went to pay with card and then I saw that it declined. I panicked and I saw that the drink was already made, i basically tried again again but to no awail. Now i just wanna say in my country if this happened they would be very rude, but not these baristas. I started crying because of everything and the lady, her name was Victoria, said i can take the drink for free and that it was going to go either to me or the trash and she didn't want to waste it. I broke into tears over this. Victoria seemed from the get go as a very nice person, nice radiant smile, basically she smiled like the sun i would say. I sadly forgot the name of the male barista but I think it was like Tom? He was super nice too! Both of them patient, kind and they thankfully understood my horrible speaking English accent. I took the drink and didn't leave, i talked to my bank and in the end i payed it plus some coins i had given them because I felt horrible. So i just wanna say, whoevers employing these two, please give them a big promotion. I cried for hours later because of their kindness, i even hugged Victoria and i wish I had some sort of contact for them to just explain myself, oh well let's hope they'll find this. Thank you so much for your kindness, btw the coffee here is great!!( Yes I am ending such a story with that. Lmao)

If you are Victoria or the other male barista ( Tom or I'm not sure) please contact me on...

" Heidi Bakery in Daniel Store Windsor !"

We recently visited the Heidi café at Daniel Store in Windsor, and we were pleasantly surprised by this cozy little spot! The ambiance is inviting, with comfortable seating and a relaxed vibe that made it the perfect place to unwind after a day of shopping.

The coffee was exceptional—rich, smooth, and perfectly brewed. We also tried the freshly baked pastries, which were delightful. The menu offers a good range of choices, and everything we ordered was fresh and full of flavor.

The staff Luzia & Zain and others staff were friendly and attentive, adding a personal touch to the experience. It's clear they care about customer service, which made our visit even more enjoyable.

Overall, the café in Daniel Store is a hidden gem in Windsor, ideal for a quick coffee break or a leisurely afternoon. We highly recommend it for anyone looking for quality food and drinks in a warm, welcoming...

We had the worst experience while sitting at Heidi’s in Windsor today. We were a group of friends who were told by their manager That we cannot be seated at their tables because some of us had coffees from another place while the others brought food and coffee from Heidi’s . The manager came and said that only those who have food from their coffee shop can sit at their tables and told us to leave and for our fiends who had food they can only stay. We then all got up and left and our friends had to take their food as take away! That was the first and last time we go there or buy anything from there or even think about sitting there. Very rude and disrespectful management. I will not waste time mentioning the whole conversation with the manager but all I can say is that she was very unprofessional and rude in handling...