We went on a relatively quiet late lunch, no more than 10 tables full in a very large restaurant. After 25 minutes without one of the five servers that were working asking us for a drinks order, I approached the till to ask for an order, in which I was told it was all table service. After another five minutes we places our food and drinks order. We didn’t receive the tap water we order, and when it eventually arrived at the table, one of the glasses was dirty.

Whilst waiting for our food, a walk-in was sat next to us, on a table that was still dirty with plates and glasses from previous customers. One server lifted the dirty plates off their table, placed them onto our table before proceeding to clean them table. I asked the server to re-clean our table to a disgruntled response.

We were sat on the within sight on the pass, where we could see our food sat there, without a heat lamp for five minutes, next to a server and chef having a seeming casual conversation. When the food eventually arrived at our table, the chips were cold, burger luke warm, and Mussels inedible.

When we were half way though our disappointing meal the server came over, and asked if we had finished, whilst my girlfriend was still eating her burger.

When it came to pay, I raised my concerns in the poor service and wait times to which we were told it was busy, though I beg to differ at 14:30 on a Monday.

As a local I was extremely disappointed by the lack of care and service. I can recommend plenty of good high quality food and service in St Ives and Cornwall, but The Hub doesn’t come close. Management need to take a duty of care to train staff in simple service etiquette. We won’t be returning to The Hub, nor their other branches across the South West.