The Union Inn — Restaurant in England

Travelled to 10+ countries, parents to 15- Never have we encountered a more arrogant & ignorant staff with complete disregard for customer service.

Special mention to the older lady managing the bar and taking order who mixed up our order of Cornish Mussels for Cornish Steak Pasty’s, on pointing out the error; proceeded to yell across the bar (in-front of other customers) that it was the correct order and WE were mistaken in OUR ordering - I’m pescatarian & my father does not normally eat beef.

At this point I was so annoyed, I asked for a refund, which was not taken very well by the lady or the older gentleman server who told multiple other clients at the bar area that we were “returning steak pasties as we were vegetarians that wanted Mussels” - a point I later had to clarify to the 2 jeering local customers at the front. (I wish I could make this up)

They also refused to give a refund or said mussels up until I had to personally go up to the bar and demand to be spoken to privately rather than across multiple customers- which they didn’t bother to do, but instead nearly threw the money at me.

Not one who normally takes to writing negative reviews being in hospitality myself but this experience has been terrible. The one star is for the one good beer on tap- which is also overpriced even by central...

If you are coming into the pub off the street in need of the toilet and then a drink (as Hubby and child were trailing behind in the busy foot traffic) dont bother. I got stopped and told im to purchase a drink before using the toilet.... as someone who suffers with an overactive bladder this situation is a regular for me and I always purchase something in return but 1. I didn't have my money with me as it was with the Hubby and 2. I would be unable to be inches away from a toilet while needing to wait at the bar, order a drink, wait for it to be poured and then leave it until they arrive for me to go for a wee. Never have I ever been told to purchase before going to the toilet.... I felt like a child.... I am a 35 year old woman with a child and as embarrassing as it is with the toilet. .. needs must and I always purchase after..... with no other option I just left and went to the next pub who were alot more understanding and didnt even bat an eye....as I was just disgusted at the attitude at this pub.... I understand I really do as im sure people literally take the piss! But on this occasion I am not one of them.... just someone who suffers with toileting issues and unable to wait at first hand...

Been coming to this pub every time we visit St Ives and it is usually a congenial place, serving decent food and drinks. For some reason, today the lady behind the bar decided that she would organise who sat where based on whether you were a couple or not. As a result, the pub was full of rather glum faces, with no chat or banter going on. Most just seemed to want to drink up and go. The usual congenial vibe had been removed. Her logic seemed to be that a table for four shouldn't have less than four people on it, which I sort of understand from a profitability point of view, however to vigorously enforce this rule even when patrons had sat down, set themselves up and were looking at the menu only ro be told to sit elsewhere, generally backfired. I watched in amusement as couple after couple came in, sat at the 'wrong tables' and were unceremoniously evicted to a tiny table for two, right in the doorway, which no one cared to sit at. In most cases, the menu was promptly put down as was ours. Instead of profit, she ended up with several empty tables for four and many people not eating that would have been. We only had a couple of halves, as we'd sat down anyway and left to spend our money and...