Had abandoned all hope before the food arrived! Please save your money and don't go here! You're just a bum on a seat paying wages for grouchy staff! Here's the outline of our experience...without malice.
Midweek. One half of the restaurant full and one half empty. Greeted by a sullen monosyllabic waitress who really did not care about us or the food either! First mistake...we were seated on a table literally wedged in between other diners, whilst they were eating. There was quite literally 18 inches each side of us. It was uncomfortably close, conversations could not be private at all.
Having accepted this bizarre and non-customer focused seating, despite a half empty room, we ordered wine, and perused the menu. On the specials was a dish I was unfamiliar with so when the 'waitress' arrived with drinks I asked her what it was to be told quite rudely "i don't know and I only serve drinks".By this point I was seriously regretting our patronage!
We ordered but not from the mysterious specials menu. Mine was the Mushroom Risotto and my partner had Margharita Pizza.
The pizza was delivered uncut, doughy and limp. Only a butter knife available to cut the pizza, we had to hold the glasses, condiments etc to prevent them tumbling!
The risotto looked nice and was piping hot but had no other flavour than raw garlic. Lumps of garlic lurked with lethal intent! Honestly, overpowering, and totally lacking delicacy or finesse! I ate two mouthfuls before deciding it was reasonable to have a quiet word with the manager.
I am a calm, quiet person and didn't want any drama( especially with only 18inches either side with other diners).I approached the manager, explained all of the above to be told I was wrong. My views were irrelevant as the restaurant is 'well regarded' and there would be no concession made on the bill. The communication was without apology, rude and arrogant. I was presented with the full bill. I felt humiliated. I left.
Save yourselves the time, money and disrespect. Eat somewhere where you are welcomed and valued...
Read moreI love Italian food, so this should have been a great find in Seahouses. We visit here on a Wednesday evening. Yes, it was the school holidays and the place was fairly busy for a Wednesday, but not full. But we had booked a table for 5, so all was good. Service unfortunately was slow from start to finish. We’d been seated well over 10 mins before we were asked what we’d like to drink. Our meals came out in reasonable time and the food was pretty good. However service thereafter was nonexistent. There was no follow up to ask if our meal was ok, or to get additional drinks. We had to catch the waiter’s attention to get further drinks. Then had to catch the waiters attention to get our table cleared. Then had to catch the waiter’s attention again to see about dessert. Unfortunately, we felt like we’d been left in a corner. We then needed to catch the waiter’s attention again to get the bill. All with significant waiting periods in between.
When the waitress brought the bill and asked if everything had been ok? I mentioned all the waiting !
In normal circumstances this would have resulted in an “Oh, I’m sorry to hear that!” “Please accept our apologies” But no, the waitress decided to tell me how busy she was, serving “other” tables !
To which I responded with “and this is my problem because…” She looked somewhat lost by my response.
Such a shame really, as the restaurant had great potential. Really need to train staff on customer service. Clearly I’ll not...
Read moreThis is a true gem of a restaurant. It towers over the local culinary landscape as Bamburgh Castle rises above the surrounding countryside. Or rather, like King Kong lorded it before the Vastatosaurus rex (go upstairs!).
Do not let it's shy location deter you - the food is fantastic and the portions generous. I challenge you to eat three courses.
Tonight, my wife and I began our dining experience with the burrata and the scallops. As you may know, a burrata is a wonderful cheese, often lacking from the menu of an Italian restaurant. But not here. Have it. Unless, of course, the large scallops upon a black pudding bed draws you. You won't go wrong with either.
For the mains, the calzone called my wife's name whilst the pizza Florentina shouted at me (minus the olives, of course). The egg was cooked to perfection, the tomato base sublime. A dash of chilli oil complemented it.
We chose also a side portion of chips, despite their crispy fluffiness we were unable to finish them, so filling were the main courses.
The restaurant offers Moretti Zero alcohol free beer, obviously. An alcohol free Martini Rosso would be an excellent idea for the future as an aperitif for the non-drinker.
On a final note, the restaurant does not accept tips via it's card machine. Without cash, I was unable to show our appreciation in the normal way. I hope that this review goes some...
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