Subway — Restaurant in England

My communication to HQ, I hope their CEO takes notice - all facts stated below 100% accurate.

Dear Mr Haynes

Are you able to restore faith in your brand for me please by investigating, and addressing, the issues at your Hartlepool operation?

Address: Unit 7A Vision Retail Park, Hartlepool TS24 0AN

Possible cross contamination that needs investigating.

And, possibly the worst subway sandwich I've ever had! Filling! What filling? Sauce! Where? Hey, this is no exaggeration, the subway was less than half filled and it’s the first time EVER I've eaten a subway without anything falling out! Why? Because there was hardly anything in it, I was tempted to take the unused napkins back and complain. Last but most important, one of the staff was preparing food with a ‘trailing wrist band’ that appeared to be made out of some sort of material and it was cross contaminating, touching both veg and meat fillings. Not ideal if you are a strict vegan or suffer from allergies. I suggest management investigate as a matter of urgency. Re-training is a must! It's also the first time ever I've finished a subway and needed something more to eat, I stopped afterwards at a Lidl for a sandwich, perhaps that will be my first port of call in future, it makes financial and 'hunger appeasing' sense unless you are able to convince me otherwise. As stated, I require feedback ASAP on the question of potential cross contamination. One more thing, do you "block" wifi and 4g in your stores to stop loyalty points being collected/used? It happens a lot.

Happy to chat if you'd like to speak to me, let me know and I'll call you if you provide a...

We visited Subway on Sunday evening. We were greeted by the lovely Sara & Victoria. It's a place we haven't been to for ages & weren't sure of their meal deals etc. These 2 lovely ladies talked through everything with us, and worked out which was the better deal for us. They were informative, funny and genuinely really lovely ladies. So many food retailers now, especially in the fast food bracket just want you in and oout.it was lovely to see people really care about the customers as well as the brand. I really do feel that they went above & beyond. We chatted throughout the time we were in there eating, despite them being busy. They really are a credit to the company & we certainly won't wait as long next time...

Took quite a while to be acknowledged within the store by Luke made my crispers and just left them sat on the top whilst he made the subs ,they where freezing by the time I got them , he was just so flat I'd get more conversation out of a wardrobe door . Even when we say outside the store the subs were already as cold as they came out the cambro , the cheese was rationed out as though we where handing in meal tickets , I was expecting alot more from this store even when I got my products and was filling my drink him and the girl were arguing in the kitchen as Luke did the most stupidest thing and used the sweeping brush over a wet floor , also he didn't change his gloves when handling all the products...