Lowry's at the Chandlery — Restaurant in England

Really strange experience. We went in after a walk to get a coffee and cake. Whilst looking at the cakes in the cabinet we were told TWICE to sit down by the old American waitress even though we were just deciding what to order. After then sitting and waiting a long time to get served, and both agreeing we did not want to spend our money with her, we decided to leave. She actually came to the door and shouted some snarky comment at us up the street for leaving! We came in to spend money, and left because SHE was rude. Nothing to do with the cafe itself sadly, but she embarrassed herself and the business by shouting out of the door, in front of other customers. Very odd atmosphere, really unprofessional and definitely would not recommend. Please, have a word with her about her tone. How many other customers have you lost because of her? Also, maybe don’t have a glass cabinet if you don’t want people to look at your precious cakes. The whole experience was weird. Plenty of coffee options in Berwick, unless you like bad manners, I’d spend your money literally...

The food was lovely but the whole experience was dampened by the incredible rudeness of the person who took payment. She asked where we were sat and when i said we were outside she impatiently and sharply responded "yes but where?" and interrupted my attempt to describe the position of the table. Then, we were splitting the bill and I started to say "the only dishes that should be left are..." when she interrupted me with "I will tell you what is left if you will just let me finish" (presumably calculating the bill). Then as I walked away I could hear her shouting "do you want the receipt then? Obviously not!". I have no idea why she responded with such incredible rudeness, but there really isn't any excuse for behaving that way towards customers, especially as I was polite to her, even during and after being subject to her astonishing behaviour. As a result I do not recommend...

The scones were good, as was the coffee and it was a nice place to sit in! We were disappointed with the "clotted cream" which was just butter but we still got charged for cream. Also we weren't impressed with the customer service. We were enjoying our morning coffee while doing some computer work, had been there only about 45 minutes and had just finished eating when we were asked if we wanted anything else. We said not right now but we are going to order lunch in a bit, but instead we were told our table was reserved in half an hour and we had to leave. The cafe was almost empty so I'm not sure why they didn't want our business for lunch! Initially liked it but didn't like getting kicked out after such a short time as a paying customer, so not very...