Nando's Leicester - Highcross — Restaurant in England

Utterly disgraceful, discriminatory and derogatory behaviour from the manager at the Leicester Highcross Nando's! I had travelled up to Leicester from Peterborough (50 miles) to have a catch up with a friend from Uni and we decided to go to Nando's.

We arrived and sat on a table next to a young family (a mother and daughter) who had ordered a platter. Whilst waiting we had overheard the mothers disgust when she found a hair in her food (which was untouched - a spoonful out of her mash at most). We were disturbed to hear the unpleasant surprise in her food. The lady called a worker passing by who was coincidently the manager 'Jevey' - this was the name derived from the managers poor handwriting. The lady voiced what she had discovered sticking out of her chicken and the manager without hesitation (with no gloves on) hand picked the hair (which was short and easily resonated the length of a beard hair) out of her food and took it into the kitchen and returned. We was horrified to see the indecent actions of the manager. He returned and accused the lady of it being her hair in the food. The lady had extremely long hair and was tied back in a pony tail and thus it was irrational to accuse the lady.

She (primarily) politely declined the insulting accusation and explained that he had taken the hair away so she couldn't explain (in any way) other than describing that the hair wasn't hers. The lady requested that the platter be replaced and the manager refused and said he would change the chicken only. The chicken was on the plate and had been in cross-contamination with other components on the plate. The customer (who had paid) explained that this wasn't her fault, the food hadn't been eaten, she works for the NHS and is pregnant and that the hair in her food extends to a wider compliance, hygiene and health issue.

I have worked in hospitality for 2 years and was responsible to enforce the due diligence and compliance aspects of hospitality were adhered to by my team. Hair in food is an obvious failure in the kitchen to ensuring hairnets/beard-nets or having hair tied back (as a minimum) to mitigate these events from occurring as highlighted under the Food Standards Agency (2018). The manager was rude, ignored her concerns and refuted her entirely from a new platter and when the customer asked for a refund this was refused also.

I explained to the manager that his ignorance and mismanagement of the issue was poor and that the lady became victim to something we had witnessed to be no fault of her own. Her daughter became very uneasy and distressed throughout this exchange. He silenced me and told me he would 'deal with me afterwards' and told the lady that she could complain to customer services and she left.

He came over to our table and claimed 'it is a commonality to find members of the traveller community come in and purposely put their hair into food in order to cheat the system and get replacements' - little did he know, the girl I was dining with was part of this community & she was insulted by his comments. He had no remorse in his comments even though we had highlighted how he discriminated a whole community, assumed the ladies race, which should be protected from discrimination and prejudice such as this, under the Human Rights Act (1998). He showed no remorse and failed to answer, when my friend asked whether he expected her to do the same as she was part of the same community he had no response.

This is appalling and horrific service. Individuals like this do not deserve to work in hospitality environments if they fail to adhere to basic compliance. I proceeded with my outrage and the manager walked off and when I followed and demanded complaint details he handed me a number which was invalid.

I expect a response and to be contacted with regards to this issue. Any failure to adequately handle this, I should raise this to the relevant local authorities and food/health...

My recent dining experience at Nando's Highcross was nothing short of fantastic. From the moment I walked in, I was greeted with a vibrant and inviting atmosphere that set the tone for a delightful meal.

The highlight of my visit was undoubtedly the food. The menu offered a fantastic variety of flame-grilled chicken options, each prepared with a perfect blend of spices and flavors. The chicken was tender, juicy, and cooked to perfection, making every bite a true delight. The variety of spice levels allowed me to customize my meal to my preference, adding a personal touch to the dining experience.

The service was impeccable. The staff members were attentive, friendly, and went out of their way to ensure that my dining needs were met. Their knowledge about the menu and recommendations for sides and sauces added to the overall experience.

The ambiance of Nando's Highcross was vibrant and energetic. The décor, music, and overall vibe created a comfortable setting where I could enjoy my meal with friends and family.

The side options and salads were fresh and well-prepared, complementing the main dishes perfectly. The Portuguese-inspired flavors were evident in every aspect of the meal, creating a cohesive and enjoyable culinary journey.

The cleanliness and hygiene of the restaurant were commendable. It was clear that Nando's Highcross prioritizes maintaining a clean and inviting environment for its patrons.

In conclusion, my visit to Nando's Highcross was a fantastic experience that left a lasting impression. The combination of exceptional food, attentive service, vibrant ambiance, and cleanliness created a memorable dining outing. Whether you're a Nando's enthusiast or someone new to the experience, Nando's Highcross is a must-visit destination that guarantees a flavorful and enjoyable meal. My visit was a true delight, and I can't wait to return to explore more of their...

We visited recently Nandos and faced an inconvenient situation at the arrival, which put us off from dining. A female member staff possibly called Defjil decided to shout out in an inappropriate manner some personal information very loud out. Followed by we wanted to leave the place, but I had the opportunity to speak to Assistant Trainee Manager Matthew who listened to the situation very calm and with empathy. He apologized on behalf of their staff and personally served me at the till with my order. Whilst I was placing the order, there were some confusions on rewards, so the order had to be amended several times. He had been extremely patient during the whole process. Meanwhile, I faced an unexpected blackout situation where I was nearly going to fall down. I needed some water, and Matthew was very quick in getting me a glass of water and getting me to the nearest seating area. I had to take a seat, and he was next to me, waiting and checking on myself. He was ready to get my family member down as he had seen I wasn't feeling okay. After a short while, I felt better, and we went back to the till to complete the order . Matthew apologized again and applied for the inconvenience of some discount, which was very kind from him. The order was accommodated with all my requests. As the order arrived to table we had noticed some items were served twice. I went back to till with my husband. Matthew approached me again, so I explained to him there was an error. I mentioned to him that the rice and grains had been given twice, which had also been additonally charged too. Matthew was again kind and processed a refund for the items and personally came to our table to issue the refund. The food was cooked to perfection, and Matthew was providing excellent...