Palmeira — Restaurant in England

I had a terrible experience across the last 3 Saturday's when I attended to watch the Lions rugby games. I booked a table for the first game specifically under the large screen and it worked OK. On that basis, I booked the same table for 8 of us for the following two Saturday's. At that time I was assured that my booking was confirmed. However, after that it went totally downhill. I went to the pub early the next Saturday to make sure the table was there as my 7 friends were travelling to join me. Unfortunately they had put my reservation on a completely different table and the lady in charge was very unapologetic and quite rude. Merely stating that she hadn't worked the previous Saturday and could not accommodate the 8 of us. I therefore grudgingly suggested. That at such a late stage before the match started that I would accept the biggest table she could offer. I was given a table for only 4 and I had to tell 4 of my friends they couldn't join us. I was given assurances though that my table would be sorted for the following Saturday. No apology given though. You know what's coming........ Yes, yesterday I arrived early and found rhat I didnt even have a table reserved!? The guy I spoke to was actually quite helpful. He asked the lady who I had dealt with the previous week what had happened. She blatantly lied and said that she had left me an answerphone message confirming that she couldn't accommodate the 8 of us. I can categorically state I never received that call! Again, I had to grudgingly accept their offer of a table for only 4. Again, 4 of my friends were disappointed and had to go elsewhere. Considering myself and my friends were only a few of those that were constant across all 3 weekends it made it even more gallling that the pub weren't able to meet my original request and their customer service in trying to resolve the situation was shocking! In hindsight I wish I had gone elsewhere and certainly should've after the first mess up but seriously didn't believe that they could do so again. My faith was clearly misguided! For the record it was not only me that suffered as I overheard others across the same weekends who had also been subjected to a similar experience. Very disappointing and won't...

Well, after reading other people's bad experiences and seeing their points are not adhered to, then I will add mine too, knowing mine will not be taken on board neither.

I have had the same experience as most who left 1 or 2 star ratings.

I went to the Palmeira Pub in person on Wednesday / Thursday of this week (week commencing 25th July 2022) to book a table for my friend and I for Saturday 30th July for 4:30 pm to watch Liverpool vs Manchester City Community Shield match. The booking was confirmed, after coming in to Palmeira Pub today, Saturday 30th July 2022 at 2:00 pm for a quick drink and saw our same table reserved which was facing the gaming machine and in view of the big screen.

What we saw coming back at 4.30 pm is our table reservation card swapped with another without a phone call prior.

The bar staff were rude, arrogant and caused conflict of interest because the head of the bar staff had swapped our reservation with his own friends and himself.

I swapped the reservation back, so we have the original table and put the head bar man's and his friends on table 13. It turns out the head bar man had only two friends with him.

My point is the customer is always right. End of. I was never rude to those young folk behind the bar.

We left after the first half of the Game because of the hostile atmosphere the immature staff gave us when we ordered another round of drinks.

I will not be returning. The Palmeira need to change management because it seems bad reviews will be never ending otherwise.

Remember, bad reviews are very worrying, especially because in today's climate, reviews are important, because positive reviews alone will not cut the mustard if bar staff are only focusing on positive reviews and not seeing how bad they are in the eyes of other cash spending punters.

Your reply is welcomed. However, my decision stands. I will not return to your Pub. Please respect...

Lovely pub with a great variety of drinks and pub food. It offers a beautiful ambiance with a nice traditional decor, hosts live sports, live music, pub quiz, has a pool table and board games also available. So you will not get bored ! I visited on a Monday lunch time which was quiet and chill. Seating is comfortable consisting of tables and chairs indoor and outdoor , couches , high chairs and tables, and benches in the beer backyard garden. The staff are welcoming, friendly and happy to serve you. They are knowledgeable about the menu and ready to answer your questions and help you choose they also checked on me after food was served.

Their menus including a kids menu offer a great variety of food and drinks with reasonable prices. Cocktails are 6£ they also have non alcoholic options for 4 £. The place offers lunch sandwiches for 6 pounds, main dishes, burgers and platters for 9 to 15.5. Vegan vegetarian options are also available.

My order: Strawberry and cranberry spritz 3.99£ . the shweppes lemonade dominated and I couldnt taste the cranberry but overall it was refreshing and nice. Super grain Salad 8.79£ : surprisingly healthy food in a pub i loved this item made my day as it is a mix of grains( lentils, quinoa,beans) with soft boneless chicken thighs marinated with mango and lime and glazed with a sweet chilli sauce. The dish also contains avocado slices, tomatoe, cucumber, rocket leaves and grilled onion and pepper. Food serving speed was quick which worries me and unfortunately everything was fresh, tasted great, the chicken was well cooked soft moist and hot except the grilled onion and the peppers smelled and...