Pane E Vino — Restaurant in England

Been over a month since we visited and it's take me that long to figure out what to say. Because on one hand it was exceptional, on the other, diabolical. The pizzas had to be some of the best I've tasted in the whole of the UK and defo rates five stars. Really flavourful and delicious. But the fregulla verdure was a disaster and left 2 members of the party unwell. But the worst bit was that THREE times we asked if they had lactose free dairy. Once on the phone, once when we made the booking, and finally when we arrived 30 minutes early for our table (leaving extra time so I could go and buy some lactose free cream for them to use). EVERY SINGLE TIME they reassured me they had lactose free dairy I even saw the chef nod when the waitress asked him. So we relaxed, and prepared to enjoy the evening. When we came to order we asked for lactose free carbonara... only to be told that they couldn't do it, they had no lactose free products....

I could have screamed. The dinner was for my dad who is 102. He adores creamy food and, as it was a celebration, I wanted him to have a meal I knew he'd love. That so many staff lied about this was infuriating and upsetting. Not because we didn't 'get our way', we would have been had we known beforehand, but I hate being lied to.

I am a chef by profession, I know what's involved in making separate dishes for painful customers and I know it's a pain but next time guys, don't lie. Tell your front of house not to lie, tell your chefs not to lie. We wouldn't have cancelled the booking, but we would have known to manage expectations.

But again, one of the best pizza's I've...

A few things... First and I think most important is food , so fresh ingredients, good taste, sensible portions sizes..., but far away from proper Italian food... We have- bruschetta ( very simple - good taste ) Fish balls ( good taste but nothing special) Decorations was " English style nothing close to Italian style" Mains- Lasagne( baby size , our choice) big portion, well made it, good taste. linguine with prowns ( special offer, more expensive like rest of linguine's) delicious a few good size prawns. Pizza Napoli, very well dough , cooked perfectly, it was an only 1 dish that I can compare with what we have in Italy ( several times) ... worth recommending...

Staff very friendly, except one situation when the "show man -waiter" asked me "" sorry I'm confused, where are you come from""🤔🤦‍♂️🤔🤦‍♂️ Restaurant as a general needs some refreshments... Generally, if You are not a refined connoisseur of Italian cuisine and little things don't matter you,then you will enjoyed with fresh good food , tastes very well an a bit away...

Previously gave this place 5 stars, however after visiting yesterday I'm knocking one off as the food whilst mainly still good, was a little bit hit and miss, I was happy with my pizza, but one member of our party ordered the salmon, with broccoli as a side dish. The salmon came with a couple of prawns and was covered in sauce. The sauce was quite tasteless, and leaving the shells on the prawns and then covering them with the same sauce made eating them a very messy affair. They really should either have had the shells removed, or not been drenched in sauce. The broccoli was in a dish swimming in a good half an inch of butter and had been cooked to within an inch of it's life, it was so soft it was easily squashed with gentle pressure from a a spoon! The service was very good, as it has been on our...