Pepe's — Restaurant in England

I had a deeply disappointing experience with Pepe’s Peri Peri, Luton when ordering through Uber Eats. After waiting 1.5 hours for my food, I decided to call the restaurant to check on the delay. It took several tries to get through, and when I finally connected, the call was frequently disconnecting while I was trying to explain the issue. I had to keep redialing, only to face more frustration when the line stopped connecting altogether for a while.

When I eventually managed to speak to someone, I was told my order had been delivered to the wrong address because the rider had swapped it with another. When I asked what could be done, the response was shocking,they said they couldn’t do anything about it and simply hung up.

I had to call back again to insist on a solution. After wasting more of my time explaining the issue, they finally gave me the Uber Eats customer service number. While I understand that the mixup is all the rider’s mistake, the restaurant showed no accountability or willingness to help resolve the matter. In the end, I never received my order, nor was I offered a refund or replacement.

This lack of responsibility and poor communication was deeply disappointing. I wouldn’t recommend Pepe’s Peri Peri Luton based on this experience, as they showed no interest in resolving the issue or valuing their...

Ordered whole chicken meal chicken and rice meal, spicy rice and 4 garlic mayo deep for £39.56. After 1+hrs the delivery arrived but the chicken they sent happened to have 3 legs and nothing else. So one of our members was left without food, called the restaurant in Chappel Street and spoke with the manger called Anita and explained to her the situation, dhe said she will check the camera and within 30 min we will receive the restof thw chicken. After 1.5 hrs called back as food didn't arrive, then she said she checked the camera and saw they put 3 legs and a breastfeeding, she went to say maybe driver took it as my delivery had 2 different drivers because the first one came back as he had tyre blown up so the second driver took my delivery. Also she said next time I order they will add the missing chicken... I have been a regular customer spending min £50 pw but with today's response from the manager I am very...

I have been coming to pepes for over 10 years when the staff were very friendly and accommodating, I was disappointed and disgusted by how a member of staff spoke to me today, I placed a takeaway order and was waiting on the side of the counter when the Asian women with glasses told me to move in a very aggressive manner in front of over over 10 customers, she should not be at the front and serve customers yet should not even have a job in such an environment, I was so shocked at her disgusting language and lack of manners, pepes used to be such a family friendly place yet has let the local community down, secondly when a customer spends over £10.00 on a meal why do they charge for additional sauce which should be common practice, a chilli and garlic sauce should be complementary. Sadly they have lost a long term...