Pizza Hot — Restaurant in England

Subject: Complaint Regarding Poor Service and Delayed

I am writing to express my dissatisfaction with the service I received when placing an order through Just Eat with Pizza Hot Taunton

I placed my order at 19:18, and received an email confirmation from Just Eat at 19:19 stating that the delivery would arrive by 20:04. However, by 20:39, there was still no sign of our food. I called the store to inquire about the delay, and I was told that an email had been sent informing me of a further 20-minute delay. No such email was received from them or just eat and the store staff were unhelpful, implying that the issue was somehow my fault.

This was my first time ordering from Pizza Hot, and it has been a thoroughly disappointing experience. The delay and lack of communication, combined with the dismissive attitude of the store, made this far from the level of service I expect—especially for something as simple as pizzas.

I would appreciate it if you could investigate this matter and ensure that steps are taken to prevent such poor service in the future. Additionally, I would like to request some form of compensation for this experience.

Still 20:50 and still no food not sure when it’s coming but thinking I may cancel the order now as my partner is tired and wanting to go to bed.

Food just arrived at 20:59 1 and a half hrs later and £28 for this (hopefully you can see the picture)

Is this acceptable customer service? I look forward to your response.

Kind...

Awful. Made my order through Uber eats, and never arrived. 2 hours waiting. I didn't have the house number on the address on Uber, but I've ordered from other places before with their own delivery staff and they always called me or message me to know my house number. This one's didn't even bothered to call, 1hour later I had to call asking why it was taking so long and they say I hadn't a house number so they didn't delivered... I was like ''what about calling?' '. Then they said 20 min will be delivered. 40 min after still nothing, called again and they said sorry and that in 10 min the food would be in my door. Nothing arrived. I just ordered 2 wraps.... Impressive. Never ordering from here again. Awful awful awful. Heard good things about their food, but the service, horrible, not even...

ABSOLUTELY APPALLING SERVICE!

I ordered a pizza and 2 drinks, 2 hours later I’m still on the phone with the delivery driver!

After waiting 1 hour I get a phone call from one delivery driver, I gave him simple instructions on how to find my flat.

After 30 minuets I still was yet to receive my order. After trying to ringing them multiple times only to be hung up on, finally I get a call from a second delivery driver (who claims to be the owner)!

After yet again giving simple instructions on how to find my flat, he tells me to cancel my order because the order is “dodgy”!

Bare in mind I ordered a PIZZA and 2 cans of coke!!

He goes on to say “ I could contact the police because this order is dodgy”

VERY VERY UNPROFESSIONAL!

Safe to say I will never be ordering from this “Food...