PizzaExpress — Restaurant in England

This is my first review and I gotta say very impressed I went with my family for my younger brother's birthday. We had a wonderful time the food was amazing and the customer service was excellent.

We would like to say thank you to all the staff that made our night. Especially Ben and Ed who were our waiters for the night. Ben really was amazing he gave us a good amount of time to think about our order and was honestly just a nice guy. There was a slight technical issue with the order on the phone but this was clearly a rare situation and out of Ben's control. in this situation Ben was clear and apologised and kept us up to date on what was going on which we was very thankful for. This technical issue was sorted quickly thanks to Ben :)

Ed was also amazing and we was all impressed by his professionalism and how he was just a nice guy :) We found out is was Ed's first shift today! We think you did great Ed :D

Overall nice place and a good team food arrived quickly and was well presented but was also really good quality food. The team did all this at a busy time too as I believe there was a event in Taunton today. So yeah nice one guys very...

The food is fine but I have been there twice now, 4 years apart and the service is terrible. On this occasion, we were a group of 5. We ordered a sharing starter at 7.20pm, by 8pm we had to chase it up. We had ordered our main course at the same time but at 8.20, had to chase that up. When it all arrived my dish was wrong even though I had actually pointed at the menu to the waitress, my preferred dish (I didn't want to pronounce it incorrectly). While everyone else ate, I had to wait. She did try to explain why the delay, but being told that your meal was delayed because they were fulfilling takeaway orders isn't really what you want to hear. Not only that but another party arrived after is and had their meal before us! At the start of the meal, we had shown her a discount voucher but she failed to take that from the bill, when this was pointed out it was corrected bit the she discovered that she hadn't adjusted for the error on my meal so a third bill appeared. All in all, having now been there twice, although the food is fine, the service dictates it will be a long time if ever,...

I first have to say that the staff were brilliant! Under the new pressure that is Covid-19 they did a fantastic job. But then comes the reason for the 2⭐....my fiancé and I were really disappointed with the overall food quality. Firstly the pizza you couldn't cut at all...we spent most of the time ripping into it to get a chunk. Then secondly the toppings....where were they?? I was eating tough pizza dough with barely anything on it! And the price at the end of the night was shocking! We won't be going back there or any other of their restaurants again. As you can get a really amazing pizza in a fancy Italian restaurant for much cheaper prices than what we payed. Disappointed with the food. But thank you to the staff who were friendly...