Prezzo Italian Restaurant Lakeside — Restaurant in England

The food was good, however the service was unfortunately poor:

I had called in the week to ask if we could move our table forward from 7pm to 7.30pm, but I was told that we couldn't as there was another two parties of 16 people arriving that evening. We never saw any others that night. We allocated one person to arrive early and when they mentioned my name, which it was under, they said they had a table of 16 but no name was assigned to it so they had to proceed to just wait outside. I made 3 calls in the last couple of weeks in arranging this/discussing deposit/times and confirmed my name every time.

One person had to wait around 15 minutes after everyone had their starter to receive their starter (it was hummus and bread!). They then proceeded to start clearing the plates away before the person had even started their food!

A waitress sneezed on a starter as she approached our table and still placed it in front of one of our guests who is pregnant (either way, it's not good!), and we had to ask for a new starter.

The main courses took an exceptionally long time and when we asked about it, we got quite a sharp response about it from a short, blond haired member of staff. (Thank you to the waiters who, when finally delivering the mains did genuinely apologise for the wait.)

When we went for the bill, they said "I think everything on here is right" which didn't instill much confidence that they did have it right, but we paid nonetheless.

All in all, I think the food was good, there were no complaints aside from the poor service and wait, so I would recommend Prezzo but I now know that this is not really the place that can accommodate larger parties, even when it was booked more than a month in advance. Thank you nonetheless for the food,...

Soooo, I'm a fan of Prezzo (it's where me and my wife had our first date) and the food was delicious. So we went out for a 'date night' last week and I still can't complain, really. The meatball starter (picture attached) is considered a "giant meatball" and you only get 2. This is not giant, it's tiny! My neutered dog has bigger meatballs between his legs. Needless to say I was very disappointed by my starter but still satisfying. The calzone was very filling but sadly one side more cooked than the other. The wine went well with the food and the service was a bit messy. We had 3 different people come take our order. Maybe they're a little too enthusiastic?

Update years later: we stopped here after seeing Fast X (as we saw Fast 6 in the cinema and went to Prezzo years before) and damn, it's so much worse now. Seated immediately but in a place where the sun is blinding us! Obviously if you've got a packed restaurant, you don't have a choice but we did. We asked another assistant if we could move. While we were still looking at the menu, after ordering a bottle of house wine (£26/27) 3 different people within 5 minutes came to ask to take our food order! Get organised!! Leave us alone!! Argh! We shared arancini balls as a starter, 4 smalls balls, very nice but not big enough to share. I ordered the crab and lobster ravioli... Urgh.... Definitely not freshly made. Pasta was tough and chewy, rather unpleasant and the "crab and lobster" filling was bland and no taste. Disappointing. I ordered a portion of chips (sides) as I figured the ravioli may be a let down. The chips, bland again. No seasoning at all but at least they were hot and fluffy. Won't be going back, even if this place holds nostalgia for us. Let...

Prezzo is an absolute family favourite of ours. We don’t have one near where we live anymore so when we have family days out we always look to see if we can book prezzo for dinner. However, we went to the one in lakeside which was looking very run down and tired for a prezzo, toilets not working but that’s fine these things happen. Staff were useless, couldn’t take our order with the drinks order, although we said we are ready to order. She took the drinks order and then didn’t come back for 10 minutes, we had three hungry kids with us we just wanted to get their food orders in. No cutlery on the tables. No napkins. Cans of coke (shocking price) and tumblers which did have I’ve in but were filled with melted ice, none of us used these cups, who wants to mix coke and water. Chips arrived , tiniest potion every BUT dripping in oil these chips were soggy and slimey my son only ate one. We asked for mayo and ketchup which came 10 minutes after getting food, waste of time. But came in a coffee cup as the waitress couldn’t find little pots. Daughter ordered of the adult menu, she always gets the double burger and took one bite and said it’s not edible , this use to come with chips but again had to order separately and were disgusting and dripping wet. Husband ordered pasta, it was like a child’s potion, two maybe three spoonfuls and said it was room temp and not as nice as it use to be. When we asked for the bill it took a while and I ask the guy to scan my rewards app but he was so confused didn’t know what it was , English wasn’t great and in the end we said don’t bother we just wanted to pay and leave. £100 wasted so disappointed, would have been better...