It's even worse when this is the chef! Came to Rancho last night for about the 12th time to celebrate a special event. The service was average in terms of time from order to delivery. One of our group was a recent convert back to meat from being vegetarian for a number of years. She asked for a jacket potato and a medium cooked steak. The food eventually arrived. Everyone else had exactly what they asked for and their food was as they would have liked it to be. However, the former vegetarian was given a steak oozing blood and the steak was just past blue. To make matters worse her baked potato wasn't even baked. Well not in the last couple of days. Icy cold when it should have been piping hot. They bought out another smaller piece of steak that was still oozing blood which she didn't eat and rather than bring a replacement potato as ordered they brought a portion of chips without any explanation as to why she wasn't given another hot potato. In the meantime with a 12 foot view into the grilling area the chef could be seen aggressively moving food around the grill and not one of the kitchen team seemed to be having a good time. People who work with a smile on their faces clearly enjoy their job. These guys certainly weren't smiling! At one point the chef while throwing food around the grill dropped his tongs. and immediately picked them up off the floor only to continue with his manic meat manipulation with a grimmace! One of our dinner companions has worked in quality restaurants in the past and noticed this and flagged it up to the helpful/friendly waiter. The chef was informed that this had been noticed and then began rudely shouting across the kitchen and restaurant in pigeon english at our table defending himself and telling us that he used another pair of tongs. Very unprofessional indeed. If this was an average Thursday evening in May god help them on a mad Saturday night in July. Just to recap, the food was overall pleasant, the staff were mostly friendly and even credited our party for the unenjoyed and largely uneaten meal. Would we come back again? Probably.....but we wouldn't want the same experience from the same chef.