Absolute disgusting service if I could give a 0 star review I would. Birthday absolutely ruined by constantly being hassled by one member of staff. Booked table for 6pm took balloons in approx about half 4 when we turned up they hadn't put the balloons out despite it not being busy. As soon as kids turned up for my booking this one member of staff came charging over telling us that they had to be out by 8 which we were already aware of but she hasn't even given them time to settled in before coming straight over. We then had some special glasses made for our Bridesmaids and we has made them aware they we being given out at no point did they tell us this wasn't aware, however when we gave out our special glasses having a very special memorable moment over this one member of staff came over again and told us due to "licencing" issue this wasn't allowed and they had to come off the table, needless to say this absolutely ruined our special moment. Our night was the night the football was on, now our party did not watch it until we found out they had gone to penalties (said member of our party has a tv licence) however member of staff had already told us that the kitchen was watching it. We were watching it quite quietly not being loud unlike another party that were also watching it at the same time. However again this same member of staff came over to tell us that we weren't allowed to watch it despite her speaking with another member of staff about it and the other member of staff saying that it shouldn't have been a problem (they were arguing about it within earshot) so we went outside to watch it where even the security guard couldn't see the problem. This one member of staff had it in for my party since the start unsure why. A member of the party did go and speak to this said member of staff who was apparently a "team leader" and expressed that we were unhappy but all she did was shrug it off no apology nothing. I have put in a complaint but I'm guessing it was just redirected to the poole branch because all I had was denial that they had done anything wrong. DO NOT GO HERE UNLESS YOU WANT YOUR PARTY RUINED.