Ease of ordering from there website was OK however there is no option to pay via your bank card. Only PayPal or cash. If you don't have a paypal account it's a trip to the nearest cash machine which for most people nowadays can be a drive out, something you don't really want to do when ordering in. The whole point of delivery is for convenience and so you don't have to leave home. No stars for payment method.
Food arrived 1.5hrs late but was still at an edible temperature. I'm willing to let the lateness go as its a Saturday evening and operating under the recent covid restrictions, meaning they will have been extremely busy on the delivery side of things. One star for warm food.
The Delivery driver was nice and polite. He offered an apology for the lateness of the food. Couldn't fault him. One star given for delivery man.
FOOD........ 😭😭😭 Massively over priced! The quality does not match the price tag. The portion size is beyond small. All the foil trays where filled less than half way. I'm not a big eater but had to do myself some toast after finishing my meal as there wasn't much at all. All the dishes where swimming in oil. It wasn't pleasent to eat and left a horrible slick in your mouth after eating.
Use your go to Chinese takeaway better value for money and better portion size. Won't be...
Read moreFirst time ordering from here, spent £52, looked like it has really good reviews so thought we’d give it a try. Really disappointed, not only not authentic but ordered a pork katsu which was very dry and thin, tasted old.Even my cat turned his nose up to it. The veg gyoza turned out to be chicken, I rang them up to tell them they had sent the wrong order only to have the woman on the end of the phone arguing with me and wouldn’t acknowledge they had sent the wrong ones. The container lid had chick written on it, crossed out and wrote veg, my daughter took a bite who is vegetarian and told me there was meat in it. Appalling customer service. Vegetable tempura maki was bland and soggy. Prawn and leek gyoza had one small piece of chopped prawn in each one and the majority of it was leek. Not worth the money at all. Unfortunately the majority of all of this will be going to the dogs. You can buy better frozen ones from the supermarket. Would definitely say, save...
Read morewe have ordered from here for a long time but it just seems to be getting worse, the food is usually lovely but the waiting time is disgusting! i ordered at around 18:40, the delivery time got put back 3 times and when it changed to 20:25-20.55 i rang the restaurant to see what the hell was going on. The guy that answered the phone seemed completely unbothered and said it was still being prepared and blamed traffic! He said it could be more like 21:00 for delivery, i asked for 2 more auto updates from the restaurant which they ignored and the food was delivered at 21:20! Almost 3 hours after i ordered. The food was overcooked and the portion sizes seemed to be smaller than usual. Unacceptable waiting time and poor customer service and to be honest...
Read more