Starbucks Coffee — Restaurant in England

Have used this coffee shop many times and always had great service apart from today Sunday 14 July 2024, 4 member of staff working hard to cater for the coffee hungry customers. Starbucks Beverley is usually family and dog friendly. I had two coffees whilst visiting on this occation and usually have no problem, there is a short member of staff with blond hair, who always has an attitude, and not the first time I've heard her speak to people rudely. Only today I got the brunt of her bad day. My dog was sitting with my friend whilst I ordered more coffee, and he my dog decided to jump on the leather seats, I normally keep him off the furniture, this happened whilst my back was turned. The blond member of staff, snapped. 'Get the dog off the seat', which I instructed straight away. But also saying to the member of her the member of staff, ' was there any need for that tone? Which she came back with more attitude, which resulted in her storming off giving more verbal. I retorted and said she needed to take herself home. I found her extremely rude, there where families with children, she didn't care the portrayal of her nature at all. She continued to walk around with such distain. I believe either she needs more customer facing training or better still, letting go, fired. Not something I'd would normally suggest conciderig the cost of living and job opportunities. But she clearly should not be serving the public, as her attitude is not welcome in the Starbucks Beverley. Brings the whole coffee shop down, she is not even incharge. I will take this further. Starbucks your providing a service, and at the price of your coffees you have an obligation to be polite to customers always. Spent £20 on this visit, for an uncomfortable visit and bad attitude. When I called the manager , who refused to give her own name, which I found strange, to discuss the confrontation. I almost had to beg for an apology. Which did not feel genuine at all. I asked what would need to happen. And she replied with that she would need to speak with area manager. Too sort the situation out. I hope she does I will follow this up and be sure to post the outcome. I won't let this go untill the right steps are taken. Already InTouch with...

Thought this place had turned into 'self service' as I entered and stood at the counter for 5 minutes at 9.30 in a midweek morning with no sign of staff whatsoever. Must be some interesting stock loss numbers in this branch. After 5 minutes of being stood there, a girl appeared from the back area, no apology for being kept waiting, took my order. A guy then also appeared from the back with her, so at least 2 staff were present. I went to take seat, there were only 2 other couples in the place. The table I went to sit at was clear but had drink spills on top. I chose another, the seats had crumbs all over them. The floor was dirty, the bases of the tables were absolutely filthy. It was icy outside, but how does a cafe get so dirty by 9.30am ??. I managed high street retailers for 20 years, and made sure I closed and opened with a clean presentable shop and, certainly never left a counter unattended for more than a few seconds. Whatever the reason, the other staff member should've been out front wether till trained or not at least for security and some kind of customer service. Today's visit was just a reminder why I haven't visited this place in a couple of years, it was messy then, but at least it was a summer afternoon on that occasion...

I have been a regular customer at Starbucks in Beverley but, after today's visit, my family and I will never cross the threshold ever again. My nearly blind wife, her guide dog, our son, the family pet dog and I went there this morning. We had coffee and breakfast. My wife's guide dog was a bit shouty. My wife tried her best to settle him down, but that wasn't good enough for the staff. The jumped up barista in a loud voice, so everyone could hear, told our table to take the dog out while he was barking. The way he spoke to my wife with his attitude and expression made my wife feel less than two centimetres tall. If a dog barking is grounds to throw you out, then surely the place is not dog friendly, even when it says it is. No one should ever have to be treated like that, especially a blind person with a fully trained guide dog. It's a sad day for Starbucks and even sadder day for my wife who has not...