Thai Esarn Takeaway — Restaurant in England

Delicious! Had food from here for the first time on Saturday and everything about it was great. Person on phone who took our order was really nice, helpful and took great care to make sure our order was exactly right. Food came really quickly and seemed very fresh. I can't handle much spice so had spice level 1 and it was definitely the limit of what I can deal with! However, I do think it was the best use of spice I've ever tasted - often spicy things taste of nothing but spice to me whereas with this food, I really got how the spice complemented the other flavours. It actually made me understand why people like spicy things more! My husband is pretty good with spice usually and went for spice level 2 and did say that it was a bit too hot and he'd go 1 next time so be warned: they are not messing around when it comes to spice!...

I am extremely disappointed with my recent experience with this restaurant. While the food remains good, the service has hit an all-time low, and I can no longer recommend this place.

First, they advertise one price online but charged more upon delivery, which feels dishonest.

The worst part was the customer service. When we called to inquire about the pricing issue, the lady on the phone was rude, shouting over the call and saying, “If you don’t want the food, ask the driver to return it.” This is no way to treat loyal, regular customers.

Sadly, after this experience, we won’t be ordering from here again. I hope the management addresses these issues before they lose more of their regulars.

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We thought we would try eating inside tonite and the customer service was rubbish! They left the food on the counter for us to pick up ourselves and didn’t give us a dish to eat on. When I asked for a plate they gave me a little side plate baring inmind we had three different types of main dishes!

We finished our food and had some left overs. I asked for a plastic container as thought I would take it home and they were not happy and said you have eaten on our plates and now you want our container to take food home!

We had paid for the food upfront and she charged me an extra 50p for a container! Absolutely disgusting customer...