The Taj Bar And Grill

My weekly ritual of ordering £100 worth of food from Taj Tandoori on Hinckley Road in Leicester has been met with mixed feelings. While the food itself is undeniably tasty, the overall experience is marred by consistently poor delivery service and unmet promises.

Let's start with the positives. The food from Taj Tandoori is delicious, with each dish bursting with authentic flavors. Whether it's their fragrant biryanis, creamy curries, or perfectly cooked tandoori specialties, every bite is a testament to their culinary expertise. The menu offers a wide variety of options, ensuring there's something to please every palate.

However, despite the enjoyable food, the experience is soured by the consistently subpar delivery service. Despite our regular orders and significant spend, the complimentary poppadoms we request are never included in our delivery. It's a small gesture, but it speaks volumes about the attention to detail and customer care.

Moreover, the delivery times are incredibly unreliable. On numerous occasions, I've found myself waiting over two hours for my food to arrive, despite being assured of a much shorter wait time when placing the order. The frustration is compounded by the need to repeatedly call the restaurant to inquire about the status of my order. When they do answer the phone, explaining the situation from scratch each time becomes tiresome and aggravating.

Adding to the disappointment is the apparent lack of responsiveness to customer feedback. Despite negative reviews highlighting similar issues with delivery and customer service, there seems to be little effort from Taj Tandoori to address or rectify these concerns. It's disheartening to see a business overlook the importance of engaging with their customers and resolving issues promptly.

In conclusion, while Taj Tandoori offers delicious food that's worth savoring, the overall experience falls short due to unreliable delivery service and unfulfilled promises. For those considering ordering from this establishment, be prepared for potential delays and frustrations. Hopefully, Taj Tandoori will take heed of customer feedback and make improvements to ensure a more satisfying dining experience in the future.

I’ve been ordering from Taj Bar and Grill regularly for over a year, often spending over £80 per order. In all that time, they’ve never once bothered to include a complimentary poppadom, which I find disappointing given my loyalty.

My most recent order was the last straw. The poppadoms were stale, so I called the restaurant to let them know and ask for a replacement. Instead of any apology or attempt to fix the issue, I got a dismissive "yeah" from the staff member. No care at all—it felt like a joke.

The quality of the food is also dropping. The sizzler I ordered this time tasted like it was made from pre-cooked items that had been sitting around for 2-3 days. This place is clearly cutting corners, and it shows in the taste and freshness of the food.

On top of that, my order on 28-09-2024 was over two hours late. I was told multiple times that the driver was just "2-3 minutes away"—that turned into 15 minutes with no sign of the food.

I used to own a restaurant, and I always made sure my regular customers received small gestures of goodwill to keep them coming back. It’s a basic rule of customer service, and Taj Bar and Grill completely ignores it. We’ve started ordering from another place that provides complimentary poppadoms without even having to ask, and they treat their customers right.

Expect a weak response from the owner to this review, but the reality is, they’ve lost a loyal customer due to their poor service and shortcuts with food quality.