Thai Moon — Restaurant in England

We ate at Thai Moon a week ago and had a really lovely meal, and I gave them five stars, but unfortunately after today’s experience I have to change that to one star.

There were six of us, and we ordered six starters, six mains and six cereals. After some 40 minutes the food started to come out, in dribs and drabs. We asked them politely to make sure that our mains came out at the same time, but again, there was half an hour between the first rice coming to the table and the last main being served. Meanwhile people who arrived after us ordered, were served, ate, paid and left.

I would have put it down to them having a bad day and left my review unchanged were it not for the attitude of the young lady who seemed to be in charge of the service. Far from being apologetic for the appalling service, she informed us that “a lot of stuff had happened tonight”, that they were extremely busy and couldn’t cater to large groups (we were six people, and the table of five next to us didn’t seem to have the same problem).

We had booked the table a week ago, not just dropped in. If the restaurant cannot cater for a table of six they should have told us so, and not taken the booking.

And they really could do with hiring someone who understands the basics of...

I went here because it was close to the Airbnb I was staying in, and it was a stormy night with the rain lashing down and the restaurant had nice twinkly lights and looked welcoming, and because it had good reviews. I am completely mystified as to why it has good reviews. The service was very strange. The owner was training up two wait staff and pretty much ignored me - apart from squeezing me into an uncomfortable table for one despite there being loads of other tables free. The two wait staff, although nice, seemed totally clueless. All this wouldn’t have bothered me that much, but the food was appalling. I’d ordered a sweet and sour chicken thing. The whole dish was inedible. The chicken was rubbery and slimy, the sauce tasteless and slimy, and there were crinkle cut vegetables slopping around in it that I guessed had come out of a packet of frozen vegetables. I’d ordered a glass of Sauvignon Blanc. They brought me a red wine. They changed it, but it wasn’t Sauv Blanc. I left practically everything. Got up and asked for the bill. It was obvious I hadn’t eaten/ drunk but no one asked why. They just took the food away and the owner gave me the bill and I paid....

We were visiting Penzance for a short weekend break and looking for somewhere to eat. Thai Moon happened to be just outside of our accommodation and how fortunate! Since the reviews were good, we looked no further and popped in straight away.

What a joy! The food was excellent, if you like Thai dishes, with a home-cooked feel and good presentation. Service was attentive and items on the menu are value for money.

We were greeted with complimentary prawn crackers, which were very tasty and not like any others we had in the past.

Order for two of drinks, two starters, two main dishes and rice has rung up just under £50 and we left very satisfied. The green curry is to die for, choice in menu was good and kept simple.

We had a chat with the owner too, who has shared the history of the place and the decor. It felt really authentic.

It is good idea to reserve a table beforehand, we were lucky as the first ones in, however it got busy really quickly soon after opening. They also offer a takeaway.

If you are in the area and looking for a tasty, oriental and authentic meal - do not miss it! Highly...