The Boathouse Pub & Restaurant — Restaurant in England

I recently went for what was to be a family Sunday lunch. It stated on Google it was less than usually busy. There were 2 people outside drinking not eating. I asked for 3 menus as we'd like to eat lunch and was dismissed with a very rude hand gesture and advised "No we are too busy" My Sister left a review that you replied to stating if I'd waited around this would have been explained and I could have come back later! As a customer service manager for a blue chip company I would advise this isn't the best service and both your responses were nothing short of bad manners. Thanks but no thanks I don't spend my hard earned cash in such establishments. We had a beautiful lunch around the corner in Penny come quick. The service, food and atmosphere was excellent. You should visit and get some tips on how to provide the best service to your customers. As a regular visitor to Falmouth (I'd flew down that day) I will be telling my family and friends of my experience and will be advising all to not pay you a visit. Please don't bother to reply unless you want to prove my point of being very rude and showing this in your...

Good view, bad food.

Sadly the experience at The Boathouse is best described as lacklustre. We ordered from the 'specials' menu and I would say it is anything but. The beef curry was bland in flavour with very tough beef. The duck was flavourful with the sauces, but overcooked and equally tough, a steak knife would have been a useful accompaniment. The arancini was also completely tasteless.

The staff, however were very polite, efficient and courteous which can be increasingly rare when eating out these days. So I would like to say thanks to those staff.

They knocked the drinks off our bill which was nice, although i would have been happy to pay as we did eat all the food.

A new chef would be advised. One who focuses more on quality food as opposed to quality presentation.

Edit for reply from owner: The review reflects my personal experience of the place at the time of eating. I have said good things about the service staff. I don't believe I have...

Still one of my favourite pubs in Falmouth primarily for the view and the choice of beer. However, the food is always inconsistent. Had Sunday lunch there a couple of weeks ago about 4pm and it was great. We took my father there yesterday as he was visiting from up country and it was terrible. Was relatively quiet and we still waited quite a long time but don’t have an issue with that if the food is good. We thought maybe it was because they were waiting for a fresh joint of beef to be cooked but all three portions of beef (£18.50’each) were horrendously over cooked and had clearly been sat under a hot plate for a long time. 3 small cold roast potatoes each, veg ok and an extra £5 for CCheese. Due to the wait we did not have time to send it back. Service was fine so bar the wait did not have a huge issue with the additional auto 10% discretionary charge but that beef need should never have left the kitchen! C’mon BH kitchen crew I know you...