Advertised as a four star hotel, offering restaurant cooking evening meals and breakfasts. |No evening meal, unless you like tapas style food, and a hamper of cold (except for the milk) cereal, croissants and apples for breakfast. |En-suite toilet had not been cleaned, and was covered in someone else’s hair, the floor was dirty and covered in the same. |The carpets were stained and needed cleaning desperately. |After complaining about the state of the facilities, the ‘manager’ appeared with a bottle of bleach and a loo brush (I asked for dirty one to be removed) and was aghast at the state of the toilet, proceeding to try and clean it but failed miserably, handling the rest of the taps and chains with the same gloves she wore to clean the pan….|I asked what was the option as it was now 21:20 and I couldn’t find another hotel available, ‘well the bed is okay…” |I asked for a refund and was told she couldn’t give one only her boss would. |I had been charged £90, instead of the offer on line of £85, no response. |The next morning after ignoring the cold hamper, I left at 07:00 as I couldn’t wait to be rid of….|Having been promised a call in the same morning I rang the pub at midday and was told that a response from the ‘boss’ was pending, no response later either. |Next morning I rang again the manager wasn’t available, I rang early e I h and was informed that I could have a refund as I’d used the bed.|After further calls I was offered half the cost, I took it as I could no longer be bothered. I made reference to giving a poor review, to which the response was apathetic to say the least!|It appears that they let 2 rooms after this issue, but never offered me a clean room, if so I wouldn’t probably be writing this. |I have since tried to get a receipt for the original cost to accompany the 50% refund, I can’t claim otherwise, no joy from the pub or it’s registered address, another pub The Rose and Crown Ascot, to be told the the Minster was no concern of theirs and the General Manager was a different person, needless to say I haven’t been able to track down the Minster’s GM!!|Beware of this pub, unless of course that you enjoy staying in dirty places making out they are something they are not!|I have spent 2/3 nights a week on the road for a good too many years, and this is the first poor review I have had to make… 😩|