Went in today with a group, asked the brown haired waitress behind the counter how long the wait for food was, she checked with the kitchen and said 20 minutes maximum. I had a quick look to make sure there were enough tables for us, which there were, so I called the rest of the group in from outside. In the meantime a different waitress with long black hair asked my friend how many of us there were and my friend said 14, at which point (without even looking) the waitress said “we ain’t got 14.”
I politely said that I’d already checked and there were enough seats and we didn’t all need to be at the same one table, at which point she scowled and marched behind the counter to the till and turned her back on us. We all just stood there feeling really awkward, not knowing what was going on, so I apologised and said “I’m sorry, I feel like I’ve upset you?”
She kinda whipped her head around and snapped “no it’s fine” and then turned back to the till. Again we all just stood there feeling extremely awkward, and then the original staff member with the lighter brown hair (who was very friendly and polite) showed us through to the tables.
Black haired rude waitress followed her through and told us all that the wait for food was 45 minutes… despite the fact we’d just been told by the kitchen that it was only 20 minutes maximum…
We sat down and waited for someone to come take our order but everyone felt so uncomfortable with the rude behaviour of the waitress that half our group just left and went to the chip shop next door, so the cafe lost out on a lot of money.
The rest of us stayed because it was one of our group’s birthdays and we’d planned to order some cake and asked the staff to put a candle in it so we could sing happy birthday to him (which we ended up deciding not to do because we were made to feel so unwelcome and uncomfortable). We ordered pasties and vegan pasties which we were then told there were none of, so we had to switch our orders.
Food was ok, but would absolutely never return, due to the disgusting behaviour of the black haired waitress, who remained rude and unfriendly when she took our orders and brought out the food and scowled throughout.
Genuinely shocked about how badly we were treated by her. The lighter browned haired waitress was very lovely, smiley, and polite.
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