The Pilgrim's Progress - JD Wetherspoon — Restaurant in England

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. PEE STAINED MATRESSES THAT THEY HAD TRIED TO COVER WITH A DUVET THAT WAS THEN COVERED WITH A SHEET, SOFA BEDS THAT COLLAPSE. AND WHEN WE ASKED IF OUR ROOM COULD BE CHANGED WE WERE TOLD WE CAN BUT HAVE TO PAY A FEE EQUIVALENT TO ANOTHER NIGHTS STAY. MANAGEMENT JUST IGNORED OUR COMPLAINT AND TOLD US TO EMAIL IN ON MONDAY. WE ENEDED UP CHECKING OUT A DAY EARLY BUT WERE TOLD OUR MONEY WOULDNT BE REFUNDED. The pull out bed kept collapsing so 2 of the guests had to sleep on the chair. We were charged £69 per night for a room that is not upto standard. I have pics, It seems that what we were promised will not be upheald. Asking us to send an email with our complaint and then point plank refusing to refund our money for the night we didn't stay is a joke.The poor receptionist had tried to get a hold of management numerous times during the day and was completely ignored. The only thing we were offered were some extra blankets and pillows, a clean mattress was put on and then covered with a mattress topper that had burns in it, honestly I couldn't make it up, then the housekeeping staff tried to imply that we were smoking in the room, (im a non smoker) and then changed it to say she was just informing me there is a fine if found smoking (one of the guests with us does smoke and she had seen the tobacco on the table), clearly this was because i had complained about the mattress and the state of the room just then she had found Someone's brush full of hair under the sofa bed (a previous guests) and quickly threw it outside the room which makes me wonder if it was actually cleaned. The receptionist that was in training and left by herself also had agreed with my comment that if I am being charged the same price as the Ramada or queens then a certain standard is expected to be upheld. Im shocked an appalled by the service we recieved. Absolutely ruined my friends birthday weekend to the point they wanted to just leave and has caused nothing but arguments between us. Never again...

Another experience of the honesty and kindness of retail staff, after my previous similar experience in M&S in More London Place. This time, I'd managed to leave my phone on the table at Pilgrim's Progress, today, and, when I'd realised, I'd cycled anxiously back down in the rain, only to find that it had been put into their safe and when I claimed it, they made sure that it was mine, by getting me to sign into it; thank you so much to the staff of Pilgrim's Progress👍. We had had the chicken wings today, and they are very delicious - with a wide selection of sauces to have with them. Yesterday, we had the fish and chips, and the batter would have been hard to have been improved upon. PP is hugely popular, for both meals and drinks, and at meal times, it is normally full. It is a Wetherspoons, with the characteristic very wide choice of food and drink. The staff are friendly and polite, and PP is conveniently located right in the centre of Bedford, at the bottom of Silver Street. I recommend it, for a tasty meal, washed down with one or two pints. I had an even luckier experience when I dropped my season ticket in a crowded Piccadilly Circus Station one night, close to Christmas. Staff look after us punters far better than we give them credit for... Update: on 21st September, 2024. I realised, today, after I'd finished eating, that I should've had coleslaw included with my basket of chicken wings; I rather sheepishly asked the waitress if I could still have the coleslaw, and she straightaway said 'of course', and brought it to me. A really exemplary attitude to...

"All that glitters is not gold,..🤔"

The clue is in the name! ('Progress' is to be made, I'm afraid). We were allocated a room with a broken light panel !!!!!! And as it was an inner room (i.e. - that is to say, a windowless room, there was no means of actual daylight in there, (meaning) the room definitely needed the light to stay on (otherwise, you found yourself in a blackened out room). It then dawned on me, well how on earth do ,', the 'house-keeping staff' get on, when they come to make the beds up in here - they would have to keep running over to the broken light panel, every five minutes (to when it switches itself off- to keep the button pressed in - to keep the light switched on), especially when the button on the panel just keeps de-pressing itself out again, to switch itself off. .....Mmm,.......🤔

But just to let you know (Tim Martin, CEO, if you do just happen to read this, then it's Room 111,......[with the broken light panel].

We found a way of temporarily fixing it, by the way, ourselves,. ..(while we stayed there) but customers,...really oughtn't have to take it upon themselves to try & repair broken light panels themselves.

But having said that, once we got that 'blip' out the way and dealt with, the room itself was clean, and the beds were okay etc.

I was surprised though, as it just felt as though 'Wetherspoons' wasn't quite on the ball, as it used to be, (somehow). ...🤔

[This was the overall 'feel' that it left you with, at the very least]. (⭐⭐⭐, and this was being generous,...