Came to visit this place for the first time after reading so many good reviews although my experience was not compatible with 4stars. Arrived around 11:45 many tables available although informed my order was gonna take roughly up to 20min due to being extremely busy. Agreed to stay anyway and wait for my time to put the order in. Wait 35m and during this time saw more people arriving and taking their orders (sit in or takeaway) while I couldn’t even make a drink order. When the 30min passed and already quite upset with all experience, called a member of staff and confronted her. She apologised although I was informed now was more than 12 o’clock so I could not order anymore the English breakfast (small English). The service was clearly not organised and very slow. Order a smoothie called “tinge of ginge” the most acidic “smoothie” that ever tried and zero smoothie consistency, just tasted carrot and ginger (+++). And after the food order was made it took extra 30min for the food to arrive. The 2stars rate are given just because the food was actually 4 star (taste and quality) but overall the service in Sum is a disaster and has a lot space for...
Read moreIn response to the owner: you have not been open for 2 months, but you certainly were when I went. The covid doesn't change the fact that I was not treated in a right way. Not being able to apologise says a lot as well.
I used to go there before and always used to sit outside as I have a dog. However, a while ago, and being by myself, I opened the main door to order a coffee and was told in a very rude way that dogs are not allowed. I replied that I was going to sit outside and was just ordering from the door. I have to say that I have a small dog anyway. However, the member of staff told me that they were doing only take aways? According to the timetable on the door, the place was open, and it was open! But I just left. Surprise surprise! The following day I saw a girl entering there with a german shepperd. Seriously? I will obviously not go back, none of my family either. And there are so many dog friendly and lovely...
Read moreEverything we ordered tasted so fresh. The bagel with poached egg and smoked salmon was delicious and the glaze was a nice touch. The matcha lattes were made with fresh purées which were so much tastier and healthier than the syrups you usually get. The Cinnamon Roll protein smoothie was absolutely DELICIOUS - creamy and filling. All great value for money too as the portion sizes were good!
The ladies serving us were very friendly and helpful - they let us know that there may be a longer wait than usual due to a table of 10 being upstairs. However, the service was very fast nonetheless!
We had a gluten-free friend with us who was very happy with her gluten-free bacon bagel. We will...
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