Tretho Lounge — Restaurant in England

Very disappointing experience. We ordered the “triple cooked fries,” which we’ve enjoyed at another Lounge venue before, but these were nothing like them. They came with just a sprinkle of mature cheddar on top, definitely not “triple cheese.” When I politely asked for more cheese, the staff member seemed uninterested and eventually brought some grated cheddar, just dumped on top, completely unmelted. It felt careless and rude. On top of that, the bowl the chips were served in was scalding hot. I touched it and burnt myself, and at no point did staff warn us how hot it was. This felt unsafe and very poorly handled.

Then came the pancakes with bacon and maple syrup, usually one of our favourites. Unfortunately, the bacon was so tough and chewy that most of it had to be spat out. Again, no care from the staff. No one checked in or asked if everything was okay after the earlier cheese issue. Instead, we were met with glares and ignored for the rest of the visit, which made us feel very uncomfortable for simply raising a valid concern.

Overall, the food was poor and the service was even worse. We left feeling unwelcome and disappointed. Definitely not worth the money, and sadly, we won’t be returning. Would...

We like the Lounge restaurants and frequently eat at various ones across the country. Unfortunately we were pretty disappointed by the service in this one. One of my wife’s tapas dishes was wrong and we had to send it back. 15 minutes later still not received it and no update from staff. I then went to locate the member of staff who served us and he said he was chasing it up. 5 further minutes and a different member of staff came to check what we were missing. They had not even started cooking the replacement. 5 Further minutes later her 3 pieces of bbq chicken arrived. The rest of the family had finished and empty plates were lying on the table. Had to ask about a refund and asked for a free dessert for our 4 year old as he was getting restless. My sons dessert was brought however no one cleared the empty plates and had to eat dessert on a full table amongst dirty plates. Plates also left lying on empty tables next to us. All in all pretty frustrating and disappointing as it isn’t even as busy as it could be! We have ordered dessert now and hopefully it will arrive before the restaurant closes!

Update: dessert came but had to ask for spoons! 🙄🥄

Also: shared our colouring from...

When everywhere is busy but this restaurant happens to have tables available it makes you think. However desperate for something to eat we entered. We we passed by numerous staff while waiting. Each time told we will be with you and no one ever was. Finally our server took us inside. He then explain that one their key ingredients (fried chicken) was unavailable but could sub it for roasted chicken if wanted. We were advised on the app to use. However it was more of a pain to find anything on it. Half the menu was missing. We asked a waitress about one of the meals but switching the chicken as suggested.she said I will check with the kitchen. 5 minutes later someone else returned asking how they could help. So explained our query again. Again told they would find out. Waited and waited. In the end used the app to order something completely different. No one came back ever to answer the question we had asked. A while later the waitress returned to explain that they were out of rice as well. So my wife's meal wouldn't be complete. The food did arrive eventually. And was OK. So the saving grace for the visit. But the place needs to up their game if they...