Tuk Tuk Express Southend — Restaurant in England

EDIT- we have noticed fake reviews and continuous complaints about the place and no sign of improvement which is a shame.

So my husband and I visited yesterday for dinner. We didn't have very high expectations as we had read reviews beforehand but decided to try it out for ourselves. We agree with alot of what the other reviews said, the place is not up to scratch but we hoped it had some potential. We absolutely loved Tangs and were gutted when they closed so really hope this place gets better.

Just a few points to raise: -Lids for the food containers (only for certain dishes that wouldn't dry out) would help to keep food hot, fresh and keep flies away. The dessert selection really needs to be away from the hot food and kept refridgerated, especially now as we hit summer. It was room temperature and melty. This goes for salad too, it tasted fine just didn't feel fresh. -Labels on food - had no idea what any of it was - this causes all kinds of issues, main one being any allergies/intolerance/dietary preferences. And when I overheard a couple of people ask about what things were, the staff seemed a bit clueless. Definitely have some communication there with staff about what is being served so they can confidently answer! Variety of food - obviously the place has only just opened so going to be tough at the start but you definitely need more variety. Especially when advertising such a wide range of cuisines. Hopefully this will be something that expands with time. -Play music- the place was lacking ambience and felt a little sad with no music. I know alot of music comes with a licence to play but you definitely need it to feel more welcoming. Staffing - would benefit from more staff and making sure they are trained well/know fully what to do and what's being...

Just went in this place thinking it would be a nice experience as we have lost tangs as well, the other end of the high street. Was a special occasion my partner and me have been together for 6 months and wanted to do something different.so you get the picture. Walked in two other customers in the whole place should of turned around and walked out. Greeted by a waiter that we could not understand as we asked for a table for two and mumbled something about two others joining us. He then walked away no instructions on how the whole thing worked no drink order taken. Then the girl from behind the bar came over I asked if she had any draughts beers an she looked like a rabbit in your headlights!!!!!....she said only soft drinks so I asked for a coke she replied only got Pepsi my partner asked for two large the bloody Pepsi was out of a can how common. We went up for food poor choice poor quality and every dish other than the mushrooms was cold or tepid in heat. I couldn't eat what I picked out as my second plate was cold and the sweet and sour chicken was cold. A day on the toilet in its making, I will be reporting you to southend councils food hygiene department first thing tomorrow. My advice is close until such time as you have finished all the decorating I.e. block painting on the wall this should not happen when you are open cross contamination of food. Get yourself some covers for the food to at least stay tepid in heat. We complained to the manager and he let us off the drinks what a joke we won't be back ever and we will certainly be telling all our freinds to avoid you at all cost. Greatly pizzed off with you and your poor quality effort for food restaurant. Had to give you one star but truthfully you don't...

Absolutely shocking.

Went in and the place looked horrible, no atmosphere at all, extremely poor customer service and a bloke up a ladder hammering things into the walls....was sat down and was handed a drinks menu after about 5 minutes. Was only two tables sat at the restaurant and nobody took our drinks order, ended up having to go up and ask after 20 minutes. Food selection was absolutely terrible, we made the best of it and picked a few things out... probably could of had anything as there was no flavour whatsoever and the majority was cold. They started blaring Punjabi music out so loud I couldn't even hear my girlfriend talking to me. To top it all off as we was sitting there we watched who we can only assume to be the owner/manager go to the buffet multiple times and pick up food with his bare hands and eat it...he even dipped a poppadom in sauce took a bite and redipped it! Never seen anything like it in my life! It was an absolute shambles, felt like having dinner on a building site, no customer service whatsoever, staff members dipping into the food with bare hands...I will thank god if I don't spend the next few days sitting on the toilet because it will be a miracle if I don't get sick! On a positive note it was probably the funniest restraunt experience I've ever had, purely through disbelief. Go here if you fancy a laugh. Avoid if you don't...