Not a family friendly restaurant at all. We’ve been going to Harvester for over 13 years since I moved to Exeter and have visited different branches around the country. First time to experience such rude service by our server Jo. Definitely an unpleasant experience. Management team is also appalling.

I want to straighten the facts mentioned in the response of my review.

Firstly, the kids did not persistently ran around. This only happened a few time where each time an adult kept telling them and grabbing them to sit down. If you have kids you’ll know how hard it is to contain 2 years old to keep still as well as a 6 years old. Also, if you don’t want kids to stand up and go to a chicken machine you have on display then please remove this machine as it attracts too much attention for kids!

Secondly, nobody swore! I never realised saying ‘For goodness sake’ was a swear word. If your waitress and incompetent supervisor was not rude in responding when being asked what their name was, then your guest wouldn’t have been annoyed and responded in this way.

Thirdly, I didn’t realise that a family friendly restaurant doesn’t allow guest to sit on another table (unoccupied table) to try and contain the ‘problematic’ little 2 year old guest your waitress kept moaning about. If your waitress Jo wasn’t so rude to shout at a guest and tell them to not sit on a table that was empty and the guest even offered to clean the table that was sat on but ‘NOoooo’ it was so much of an hassle for your staff member Jo to just be respectful to your guest!

Fourth, please teach your staff the right morals in dealing with customer service. Your waitress Jo was caught lying when she told guests that the kitchen will be closing in 20mins. Order was placed around 19:20 when in-fact you still have a table booked at 19:45 which means that they have less than 5 mins to place their order when they arrive. How come this was accommodated? Is this the attitude you tolerate in your family friendly restaurant?

Please do not blame the guest for the incompetence of your management team and poor attitude of staff. If kindness and appropriate service was given in the beginning you will not receive such feedback. On the plus note, I want to commend your waitress Millie for being so friendly and accommodating. You need more staff like her! She was the only thing good about your restaurant.