Turtle Bay Exeter
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Drinks only is what I'd recommend. The price for the quality of food and lack of service is not worth it. The food was good although it didn't have as much flavour as it could have done and not as many spices as you'd expect from Caribbean food. The servers were polite although the attention was massively lacking . The waitress who we had at the end was excellent and almost made up for the lack of service prior and was understanding when we asked to take the service charge off the bill. We had drinks, starters, mains, and pudding which we'd normally expect to take 90 minutes but this took three hours. The speed of the bartenders was impressive and they had our cocktails and other drinks out within a matter of minutes and these were done well. I know Turtle Bay's bartenders are top notch so no surprises that this had no complaints from us. As for clearing our table and taking next orders when we were done, there was much to be desired as it took up to half an hour several times. We also thought they had lost our orders for our mains as this took a long time and it was only when they came over apologising and agreed to give us a 20% discount due to the delay with getting us our food that we knew what was going on. After we finished our main meals, we did need to go up and ask for puddings as our table hadn't been waited on and we had all of the dishes still there. The first waitress we had seemed to finish her shift but not hand us over which may have caused such a delay to us being waited on next. On the receipt it says served by Vanessa who may have been the first waitress who opened the tab although I'm not sure if this would have been the final waitress. The quality of most of the food wasn't worth it especially with the added lack of service by the staff. Four of the eight of us had curries and they weren't bad but not noteworthy. I highly doubt I'll be here again. As is likely as clear as day, the main let down was how inattentive the waiting staff were for the majority of the night. This may have been a one off so the service could be good especially if you had the waitress we had at the end then could have been great. The discount and lack of service charge did make the food more reasonably priced although at full price the amount of flavour in the food wouldn't make us come back again. The only thing really saving this review from being lower is the politeness of all staff especially the friendliness and understanding of the last waitress we had. You need more with her attitude. The decorations and vibe in the restaurant were great apart from the fact that the music was somewhat inappropriate at times so maybe rethink the playlist. There was a song by Cardi B which they skipped earlier on but later songs played which were equally as inappropriate.
Connor FelixConnor Felix
00
As always great food and the waitress we had was lovely , very friendly and personable . Katie was knowledgeable as to the menu items and gave us good and helpful info as to our menu choice on the day . Our only issue was we had hoped for some space as the tables around us were being filled to make it easier for the wait staff to see I believe howver in a square with several tables to choose from I am surprised we were all lined up thus meaning neither privacy or space for us as couples to enjoy. Food excellent and Katie was first rate in her waitress manner but the space issue I think could have made our meal more enjoyable. As a couple wanting to enjoy a birthday treat and some time together it was almost perfect in every way barring the fact we were squashed in like sardines ! See photos for the experience The seating area we were in could have been used differently, more effectively and would have enhanced our enjoyment Much more
Sheena SenSheena Sen
00
The food was delicious, we had Brown Chicken and Chicken with mango and coconut. We had a cocktail and a Red stripe (the staff prewarned us that the bottle was very small so heres your pre warning of the same thing). The service was fairly quick, it was busy on arrival and as it got quieter the service slowed a little, we couldn't get their attention to pay until we went over to ask for the bill. Lovely staff, lovely ambiance and fabulous food. Considering this is a chain, the food is definitely a standard above most other chain food restaurants I've been to. I'd definitely go back. Thank you. UPDATE 24/10/23 Sam who was waiting our table was lovely. We had a sharing platter to start which we highly recommend. Deliciously moreish flat white coffee and INCH's cider
Lorna CrookLorna Crook
10
We may have found a new reason to come to Exeter! Rainy day and empty bellies made us ask for a table and from the start it was brilliant. Very nice kind and helpful staff the food is quite amazing. I love the Caribbean and this is pretty close. ALICIA took care of us and she was fantastic! We ask for a glass of hot water to warm up our son’s food and she brought it straight away. Our 9 months son loved the place and may have been flirting with the girls a little 🤩. Thanks Alicia, Niamh and all the staff at Turtle Bay. We will be coming back for sure. Oh and the pictured Baron West Indies hot sauce is now my favourite. Didn’t have time to take pictures of the food unfortunately I could not wait! Thank you.
EdouardEdouard
00
It's Friday at 5 and people are out !! Celebrating or just chilling after a busy week at work. If you want some fun and a good vibe then Turtle Bay is for you. 241 cocktails are on offer and we took advantage and had a few!! Is it an offer? Not so sure, but they are compared with the full price!! We wouldn't eat here but plenty of people were and it all looked good. Always fully booked on a Friday night but good seats for a 'drinks" walk in and the perfect people watching as you slowly get inebriated.....brilliant!!
Colin BakerColin Baker
00
Nearby Attractions Of Turtle Bay Exeter
Exeter Cathedral
Escape Hunt Exeter
Royal Albert Memorial Museum and Art Gallery
Vue Cinema Exeter
Leonardo Hotel Exeter
Tenpin Exeter
Exeter Cathedral Christmas Market
Underground Passages
Northernhay Gardens
Hotel Indigo Exeter by IHG

Exeter Cathedral
4.6
(2.4K)Click for details

Escape Hunt Exeter
5.0
(1.3K)Click for details

Royal Albert Memorial Museum and Art Gallery
4.6
(1.1K)Click for details

Vue Cinema Exeter
4.2
(1.2K)Click for details
Nearby Restaurants Of Turtle Bay Exeter
The Imperial - JD Wetherspoon
Mill on the Exe
The Chevalier Inn - JD Wetherspoon
George's Meeting House - JD Wetherspoon
On The Waterfront
Old Fire House
Bill's Exeter Restaurant
Browns Exeter
Hub Box Exeter
Côte Exeter

The Imperial - JD Wetherspoon
4.3
(2.3K)Click for details

Mill on the Exe
4.3
(1.5K)Click for details

The Chevalier Inn - JD Wetherspoon
3.6
(1.7K)Click for details

George's Meeting House - JD Wetherspoon
4.1
(1.4K)Click for details
Basic Info
Address
Guildhall Shopping Centre, Exeter EX4 3HP, United Kingdom
Map
Phone
+44 1392 425928
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Website
turtlebay.co.uk
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Reviews
Overview
4.7
(2.4K reviews)
Ratings & Description
attractions: Exeter Cathedral, Escape Hunt Exeter, Royal Albert Memorial Museum and Art Gallery, Vue Cinema Exeter, Leonardo Hotel Exeter, Tenpin Exeter, Exeter Cathedral Christmas Market, Underground Passages, Northernhay Gardens, Hotel Indigo Exeter by IHG, restaurants: The Imperial - JD Wetherspoon, Mill on the Exe, The Chevalier Inn - JD Wetherspoon, George's Meeting House - JD Wetherspoon, On The Waterfront, Old Fire House, Bill's Exeter Restaurant, Browns Exeter, Hub Box Exeter, Côte Exeter
