We are big Hub Box fans from Truro, so decided to try the Exeter restaurant on our way past.

The venue was beautiful and we were seated upstairs, table 40, which was a lovely first impression.

We sat at our table for around 20 minutes waiting to be served. We could hear the waitresses discussing our table, serving tables around us, but nobody came to serve us.

So we hailed down a waitress to take our order including an order of drinks: tap water, 1 Corona, milkshake & glass of coke.

The water turned up, with 2 cups (one with stains) but no other drinks. So we share a glass of water between us.

We waited for 20 minutes before we realised our drinks hadn't arrived. Neither had the food.

So we hail down a different waitress to ask about our drinks. She was kind and apologised, and then explained that the bartender had forgotten about our order or mixed it up somehow.

So, We wait another 10 minutes, and then half of the food turns up WITH the drinks, which isn't ideal but at least we have drinks and some of our meal.

The other half of our meal is delivered 5 minutes later (a burger).

The food was lovely - no qualms there. Hands off to the chef. Hub Box food is always amazing.

The waitress who initially served us (dark hair, shoulder length, curvy, mid-20s early-30s woman) then came back twice within 5 minutes to ask if she could do anything else for us, she didnt even acknowledge the mistake with our order and didn't apologise / seem bothered at all about the time it took for us to make an order either. In fact, I thought it was a bit of a joke. We had barely seen her for 45 minutes and then suddenly at the end of our meal, she cares about our table... I wonder why.

So we ate quietly, we paid & left, quite shocked at the service we received. I did not leave a tip, and was met with a very sarcastic 'thanks very much'.

I feel like a 'karen' for writing this review, but honestly, it needed to be said. We were very disappointed and will not be returning any time soon! We have never received this kind of service at Truro.