The Boathouse — Restaurant in Gosport

Came for a birthday lunch & Very disappointed with lunch - my daughter ordered. BLT ciabatta which did not detail it would have mayo in but unfortunately it did - she cannot eat this. When we quietly informed the waitress she came back and told us we would have to wait at least 15minutes as the chef had other orders to make. However my food had been served and there was no offer to take this back so we ended up eating separately. As we complained & because of the response we were made to feel awkward & as though the problem was our fault not theirs - please not nowhere on the menu stated the sandwich contained mayonnaise. Also when the replacement was received it came with the same chips that had just been sat in the side in the kitchen whilst the sandwich was made - yes left cold and just re-served. A shame as I have previously had a lovely breakfast here which is why I thought it would be nice to visit for lunch. Very disappointing, no apology, not even any enquiry when we went to pay to check...

Arrived on a quiet afternoon around 1430. We weren't greeted with a welcome smile or any sort of greeting. When I asked if it was table service wheneated outside was told bar service only which was fine but as I asked my next question the waitress turned her back and walked away. It wasn't obvious where the menus were so I waited for her to return. 2 menus were thrust in my hand following my request. Upon ordering there was no friendly chat or question to see if we had visited before. Food was delivered shortly after ordering and was freshly prepared and presented well. When I asked if the burger was presented without sauce, as per the order, I was told "it's just cheese" as if I was stupid for asking. Sadly we will not return to this local venue based on the customer service being so poor. I have visited a few times over the years and was met with similar levels of customer service but my son had chosen to go here for his lunch treat today. Such a shame to be let down with a venue in a...

Hugely disappointing. On day 1 we ordered the smashed avocado on sourdough with a poached egg. It looked pretty but the avocado was really, really cold so it was tasteless and that deeply unpleasant texture that chilled avocado has. Plus it had made the toast and egg cold too. I left more than I ate. My daughter and her friend enjoyed their waffles though. On day 2 we asked for poached eggs on toast without the avocado (once bitten twice shy!). I was a little disappointed to get 2 slices of toast but just one egg and hugely disappointed to find that yet again it was all very cold. Despite the breakfast menu being displayed as available until 11.30am we were also then told at 11.19am that they were not taking any more orders so no waffles for the kids that day. I was livid to put it mildly so next time I will do myself a favour and stroll round to Haslar marina to try their new...