Cross Keys — Restaurant in Great Britain

I visited your premises aforementioned above, at around 20.05 on Saturday 18th of November. We approached the bar and brought a drink. And stood at a gambling machine within 3 minutes a very rude member of staff came over and demanded we leave, very vocally in a pub full of people. Because she found a bag of controlled substance on the floor, which evidently did not belong to us, which was eventually confirmed after we demanded they check CCTV.

Firstly the premises would be more self aware what has been dropped on its floor should the staff have bothered to do any basic cleaning because the venue was a mess with things all over the floor. Secondly there is a way in which that situation is approached and how you confront a customer when you have actual facts not just jumping to conclusions or stereotypes. Thirdly no member of management or the DPS present on site.

I have actually trained numerous site managers within my own pub company which have gone on to run successful craft and stonegate sites. I operate numerous free house venues myself and can honestly say my team would never show that level of disrespect to any visitor...

Its not exactly a sports bar cos you,ve got football matches on 2 tv screens with no sound + 2 other tv,s on pumping out loud music videos which means you cant hear the football commentary Also there,s the jukebox on so you,ve got THREE things going on! Rather confusing isnt it! which is not fair for dedicated sports fans So is it a sports bar or what?? Supposed to have had a £50k refit but where? Seems most of it is one coat of grey paint + new flooring/tables/chairs/bench covering refurb & bright lights which had to be fixed cos too bright Toilet window still has no locking bar + gents urinal pipe has still the same green coating and no lock on gents toilet cubicle Its just a cheap makeover to attract working class people with cheap beer Not the place to take a person on your first date or if you,ve got any self respect or decency Money isnt everything Get what you pay for Sorry but owners are just cheapskates Always have been & always will be Nothing changes does...

Myself and my husband were enjoying a romantic walk from the public facilities to a bar for a night cap before retiring to our B&B. My husband had bought the Malteasers (he's so thoughtful) and we were ready for one last drink.

Imagine our horror when we entered the establishment to be confronted by a youth (early 30s I would guess) brandishing a pool cue and shouting something foreign in our general direction (I suspect he may have been from Merseyside). He was playing pool, although his demeanour was one of rowdiness. Our horror was compounded when we both realised that we were supposed to be going to The Albert pub just down the road.

We went...